Good staff & customer service at the storage location in Gatineau. The major problem was when I spoke with an agent (not at the Gatineau location), I booked a truck for a cross country trip (+$4,200), & I also got a quote for storage. I was given an amount & twice I asked if that was the total amount including taxes for storage & was told yes. Then I was invoiced over $50 more & told it was due to taxes. I tried repeatedly to rectify this problem, but received either no service (response) or bad service. And I doubt I will hear anything.
Michaela S | Overall ExperienceSelf Storage Units in Gatineau, QC, J8P8B3
U-Haul de Gatineau - déménagement et entreposage
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U-Haul De Hull-Déménagement Et Entreposage
60 Rue Jean-Proulx, Gatineau, QC J8Z1W1 View Available Units4,1 miles from this location -
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U-Haul Moving & Storage of Britannia
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- 4,5 - Cote moyenne des clients
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Too expensive
LOUKENSY T | Overall ExperienceJust one time I couldn't get access to get in with my vehicle cause the sensor was deffect had to find a worker to open the garage door .I understand that things brake . Thank you to the staff ...the only thing I can say is someone had left a pile of broken furniture by the loading access and it was first thing in the morning
Daniel C | First ImpressionsTrès bonne équipe à Gatineau. Merci Melanie et Rodney pour aider mon père et moi.
pierre l | Overall Experiencethe outside parameters contain rubbish and or garbage ... bur the inside is kept clean . . this is important
Luc M | Overall ExperienceZack was very helpful and great.
Robert R | First ImpressionsMelanie was the most patient and friendly customer service representative. He kindness and professionalism is above what you see in 99 % of other establishments. It is my first time renting a storage unit and the experience was above what I would of expected for this type of environment. I would recommend this business to anyone, especially because Melanie makes a huge difference.
NANCY P | First ImpressionsJe me suis fait voler des articles ! Je suis très déçue ! J'espère vraiment que la gérante va faire un suivi sérieux en visionnant les caméras. Nos effets sont sensés être en sécurité dans leur entrepôt plein de caméras. Je n'ai plus confiance en cette entreprise.
Marie-Andree T | Overall ExperienceThe storage facility was good. The reason I cancelled is the I moved and I found a storage facility closer to my new address.
PIERRE R | Overall ExperienceThe GM and staff went above and beyond in helping me, were very friendly and accommodating.
Hugo B | First ImpressionsHappy with the service
ian d | First ImpressionsThere was a homeless person living in the unit by mine and it smelled like someone died in there. I reported it, but he was still there so I assume they allowed it.
Jamie P | Overall ExperienceFriendly and swift service ... always with a smile 😃
Monica D | Overall Experienceit was so amazing and easy to get to my locker i would come back again for sure i will tell peoples all about it thanks 😊
Sylvain C | Overall Experience