Very poor customer service/ never answer phone calls and poor attitude when interacting in person
CHRISTOPHER DI PIETRO | Overall ExperienceSelf Storage Units in Leesburg, FL, 34788
U-Haul Moving & Storage de Lake Square
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U-Haul Moving & Storage of Eustis
15519 W US Hwy 441, Eustis, FL 32726 View Available Units5,4 miles from this location -
U-Haul Storage of Leesburg
29008 US Hwy 27, Leesburg, FL 34748 View Available Units6,8 miles from this location -
Evan's Self Storage
2300 Talley Rd., Leesburg, FL 34748 View Available Units6,9 miles from this location -
Gator Storage
2604 South St, Leesburg, FL 34748 View Available Units
(U-Haul Neighborhood Dealer)7,4 miles from this location
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More light by the storage unit would be helpful when accessing the storage unit.
Elizabeth Wendt | Overall ExperienceStaff was amazing and did a perfect job and the facility was great. Cart 4 in Building D is horrible. When loaded it is hard to turn as all of the wheels do not roll equally or a few of them are stuck. When I moved in - I let the staff know about the problem. I made several trips back to the unit and also when I moved out the same Cart was still there and not repaired or replaced. One of the staff explained that "Management has known about the problem for some time" Cart 4 Building D. This is an easy fix - just go make it happen.
Kent Blumenshine | Overall ExperienceAbsolutely love your manager, Michael! His bedside manner is above and beyond expectation. I got a friend in him who guided me on the details esp since this is my first experience getting a personal storage.
PATROCENIA MATTHEW | First ImpressionsStaff, very friendly, knowledgeable, and accommodating.
douglas PARR | First ImpressionsMy unit had an issue with rodents. One thing about this u-haul place is that they seem to be understaffed. I did not have to have an attendant often but when I did there was always a long wait.
JULIA HERNANDEZ | Overall ExperienceBesides having a disagreement with the General Manager, Michael, the policy of not prorating a customer that cleaned out his rental storage unit on the 5th day of the month, Feb 5th Monday, and was told that I could not get a refund (prorated) on the unused days, 25 days, because they don't go that! I asked what's the reason for not prorating? There was no real reason. I asked are you double dipping ( renting the space out after no return on my automated payment for the rest of the month), and no real answer! To me there is no reason that a company (U-haul of Leesburg Florida) of that size and known reputation would even consider that. But I was wrong and going through the process of doing something about it so this doesn't happen to someone else. Really, U-Haul needs to take unused money from their customers! Wow. I will be calling the BBB on this matter along with bringing it up at the city open to the public meeting.
Mark Bosworth | Overall ExperienceMichael is an excellent Manager for UHAUL. We've utilized many aspects that they offer: a POD, moving services, storage, materials…thanks Michael for making my family feel safe with our family treasures!!!!
Debra Cioni | Overall ExperienceStaff very friendly and helpful. Very professional and competent.
KATHERINE SLOAN | First ImpressionsThank you for being flexible.
Crystal Talbott | First ImpressionsIt was a lot of delays and long waiting time because of the computer or the cash register whatever it is not cooperating
Delores Wright | First ImpressionsThe staff at this facility has always been extremely helpful over the 8 years that I have stored my items there. If I ever need to use a storage facility again I will definitely be back.
RENETTA YOUNG | Overall ExperienceStorage units has roaches and mice. Caused damage to my property. Had heavy amount of water running throughout the units. Between pest damage and water damage I would not recommend facility to anyone. When I called to voice my concerns it was treated as if it was important. I have used U-Haul services for many years, and this will be the last.
Charley Jenkins | Overall ExperienceI was very impressed with the staff.... ESPECIALLY CHRISTINA!!! She was just awesome!! Very professional and friendly...and knowledgeable. What a refreshing experience! WOULD HIGHLY RECOMMEND TO FRIENDS! And there was a young man there and his first day on the job... He was awesome. Can't remember his name, but I'm sure he'll be a definite attribute to the company!
CARMEL Cotman | First ImpressionsBeen a fan of UHaul for many years and have never end experienced any issues…will always go here first!
SUSAN ARNOLD | Overall Experience