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Keith Gardner | Overall ExperienceSelf Storage Units in London, ON, N5W5E1
U-Haul Moving & Storage de London
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RKJ Storage Ltd
300 Marconi Gate, London, ON N5V4T2 View Available Units
(U-Haul Neighborhood Dealer)1 miles from this location -
U-Haul Moving & Storage of Western Fair
745 York St, London, ON N5W2S6 View Available Units2,9 miles from this location -
U-Haul Moving & Storage at Towerline Place
95 Towerline Pl, London, ON N6E2T3 View Available Units4 miles from this location -
U-Haul Moving & Storage of Downtown Kitchener
144 Charles St W, Kitchener, ON N2G1H7 View Available Units46,5 miles from this location
Évaluations des unités d'entreposage par les clients
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- 4,5 - Cote moyenne des clients
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The best and friendliest staff I ever had to work with many thanks to you all.
John Vienneau | First ImpressionsWe did have a break into our unit, the team called us right away, let us know and were supportive with getting a new lock put on. The facility was clean and well lit. I would definitely use it again.
MATHEW FERNANDEZ | Overall ExperienceThe staff were very helpful. The map provided was helpful in locating the unit. The unit was clean and well kept. Only negative was that the lock was frozen and the lock that was sold to me did not fit on the side recommended for customers to use.
MATHEW FERNANDEZ | First ImpressionsGreat Customer Service
Lori Marks | Overall ExperienceExcellent Customer Service !
Lori Marks | First ImpressionsThe staff at this facility were amazing and so helpful, made my move less stressful!
Jordy Carr | Overall ExperienceI appreciated being given a personal guide to opening the storage building and being shown the locker and advice for locking it. Makes things very clear.
Christopher Halford | First ImpressionsThe staff was amazing and sure did help to make the move to London much better!
Jordy Carr | First ImpressionsSome employees more so at the front desk exhibited rudeness. But there are those who are also nice. We have witnessed one employee dealing rudely with a black customer since there was a language barrier but her mode instantly changed on the next client who were white people. I felt bad for the black guy. For us we have a couple of times experienced being charge a penalty fee because we were late with the payment for a day or two and there wasn't a notice sent to us. My card at that time was changed because It got scammed and because I was busy I forgot informing their office about my card change. But after a day I was already fined for overdue payment. And our unit was locked. Although as soon as I remembered, I called them and my call was directed to their main office and I was informed that a day delay won't penalize me, that I'm still good until 5 days. But I paid the second day of my delay. And yet I was still penalized, without getting any notice for reason given by their staff that everything was in the contract. The other times I had to change my card but when I called the office to settle matter, the staff I've talk to was rude on the phone. I got annoyed that time with how the reception was talking to me and so I might have raised my voice a bit but she threatened to cut me off, that I got to apologize even though I know they shouldn't be dealing with their clients that way. I work with clientele as well, so I maybe know proper and nice treatment, modesty aside. We loved the facility, it is clean and safe and a real nice storage, but client treatment and service was bad for us. My apology for these comments but clients have the right to be treated nicely since we deal with them nicely too and we are paying all our fees. I commend the lady (forgot to check her name) who checked out the unit when we did the return. Also the lady who gave us the tour when we first visited the facility. The only two nice people that we met at this storage. Thank you anyway U-haul for taking care of our needs.
Agustin Pascual | Overall ExperienceIt's been a pleasure dealing with the staff. They are all amazing, helpful and knowledgeable. The front office staff definitely has a great connection with one another always upbeat, positive, friendly and professional. I would definitely refer any business to Uhaul as I really enjoyed my experience. Thank u for making my stressful situation manageable. Kind regards, Bonnie Stevens
Bonnie Stevens | Overall ExperienceUnit had a roof leak and door was badly worn and damaged allowing bugs and water to enter unit.
Joe Williams | Overall ExperienceAssistant Manager I spoke with in person was extremely unprofessional and rude. For that reason I would not recommend this specific location. I am using it for the bare minimum needed. I would recommend other U-Haul locations that take customer service seriously though.
Christopher Hall | Online Move InA employee by the name of Stella greeted me upon arrival the first day I arrived at the premises. She was friendly and helpful. I explained to her I was there to clean out my deceased mothers storage locker and this was a very hard day for me. We chatted and bonded over the fact both of our moms had passed away from COPD. Stella was extremely friendly with me which initially made me feel very comfortable. She walked me all the way to my unit and stood outside to chat with me for a little. She showed me one of her tattoos which I resonated with. Over all I thought it was a very positive experience, and even mentioned how friendly she was to me to one of the staff upon my last visit. Only to find out this exact same employee later told the management she "no longer wanted to deal with me and that I licked her tattoo" They then told this story to my father who had called the location to discuss the outstanding payment for the month of June11th-July 11th. He messaged me saying UHAUL had video footage of me licking a staff members tattoo. And accused me of being an alcoholic and drug addict. My father is a master manipulator and has been making multiple attempts at sabotaging me since my mother passed. I had cleaned the locker out and made a promise to pay over the phone. This was accepted. Until I got a text message from my father who told me that management no longer wanted to "deal with me" When I called to inquire I was told by Fatima that STELLA of all people had made these accusations against me and I found it extremely hurtful and confusing as to why someone who made me feel comfortable, heard and understood, and also made reference to her own personal business in front of me, would ever have something bad to say about me. I was was nothing but friendly with all staff anytime I was there and was under the impression my experience was positive over all. Until I was told by Fatima that after my father had called there I was no longer allowed on the premises and would be charged with trespassing if i ever came back I requested the video footage but was denied. I also requested an in person meeting with the manager and the employee who made the accusations. Which they also refused. I then let Fatima the manager know that my encounter with Stella was indeed very strange after all as she was super friendly AT THE TIME even mentioning in front of me that she was very happy as she just received a text message that she had sold all of her percosettes. Then later upon my move had completely changed her tune. I find this over all to be an extremely unprofessional location. The way the matter was handled is hurtful and appalling.
Danielle Simpson | Overall Experience