Bad part of town, area and buikding looks derelict. It wasn't very clear whether you are able to access the storage facility after hours or not, got conflicting info. I'm still not sure, there seem to be after hour access or atleast placards next to key code locks indicating so. Booking online it stated that the lock would be inside the storage unit, this wasn;t the case so I had to run back down to the office to get the lock and run back up again. The trolly staircase had one wheel half broken so was an mission getting it to my locker, there were other trolly staircases further away. Booking online it doesn't indicate that the storage locker is 6 feet up and 10ft deep, just states 5x5x10. Certain oersons mught find it diffiult to store and access there items.
Captain Relentless | Online Move InSelf Storage Units in Miami, FL, 33132
U-Haul Moving & Storage de Greater Miami
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Carolina Angulo | Overall ExperienceNot a very pleasant experience. Despite advertised being "climate controlled", my leather chair that I've stored there became very moldy, probably due to condensate. A lot of shady people inside with access codes to the facility, loitering and charging their phones, harassing you offering "help loading stuff". I've moved in after hours, so the next day staff put a lock on my unit and called me saying "we've put a lock on your unit, come to the office to pick it up". When I did, the guy in the office was very rude interrupting me all the time when I was trying to explain what I needed. Oh, and after the money in, you're facility charged me 3 times for 2 months. I've called you -" we don't see the 3rd charge". I've called the U-Haul itself - they've found the 3rd transaction that was not associated with my account, that's why this facility didn't see it. Im calling the facility again - "we don't see the 3rd charge". Yes, and I'm telling you exactly why. Had to spent about 2 hours to get that transaction cancelled. I'd avoid this place in future.
Vladimir Uspenskii | Overall ExperienceAlthough the explanation of access was not communicated, the team was helpful and patient even with me coming back right at 5 as they were closing shop. Very attentive and answered my one million questions before leaving a disaster of a storage company (Public Storage by Tamiami - STAY AWAY) and needing a reliable storage same day.
Joshua Fernandes | Online Move InThanks so much for helping me to save my stuff for this last months, thanks
Gino Vergara | Overall ExperienceRamp acces needs more space and carts were dirty all the time
Raul Pedraza Gacia | Overall ExperienceElevator sometimes did not work. Some Dollys not well maintained. But all else works well.
ALEJANDRO LOPINA | Overall ExperienceLinda atención de sus trabajadores
fredich verid | Overall ExperienceTrucks all were reserved but customer service team found me truck to rent ! ThNk you so much Move in our new home we just purchased
Raquel Lang | Overall Experience