My reservation which I reserved days prior was alter and modified without my consent redirected me upon arrival even though it was several vehicles there on (the day of and afterwards) to another location on 79th street and 29th Ave. a third party dealer for an unsafe vehicle which put me and my family lives jeopardy!! Let's be clear the manager (she) on 36 street offer a small unit to compensate me for the unsafeness of a vehicle, that should've never been on the road due to all the issues it had also I was out of the storage unit by 2/29/2024 And I have pictures!!! I suffer with back pains health issues etc. Miami Dade County worker out on medical leave….. And I have never experienced customer service like this in 32 years!!!
MONICA S. | Overall ExperienceSelf Storage Units in Miami, FL, 33142
U-Haul Moving & Storage de 36th St
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Very professional people Was very thorough Walked me through everything
Andrea B. | First ImpressionsThe only thing that was okay seemed to be the security features. The access wasn't great and the location was awful… Having to take boxes on a cart from outside then down a long hallway, then downstairs and around the corner then back upstairs was terrible. Storage facilities should have easy access to storage units from the outside. I didn't enjoy this experience at all! I would give it a 1 out of 5. I couldn't even get an appropriate parking spot. I had to park down the street and worry about getting the car towed… Very small parking lot!
Keondra M. | First ImpressionsI need a unit with longer hours.
MARIA V. | First ImpressionsWonderful UHaul
DYLAN C. | Overall ExperienceNo complaint
PHILLIP J. | Overall ExperienceAll of the staff is wonderful and went above and beyond. My favorite standouts are Menissa and Jose.
Donette M. | First ImpressionsManaging team is awesome.
liam a. | Overall ExperienceI felt good having my belongings in a safe and secure place with no worry at all.
Hodges B. | Overall ExperienceRan by a bunch of kids, no customer service. No Dollie's or carts to move your stuff from your vehicle, no parking or pull up access. Multiple code gates for 1 door?? The worst run and accessible storage I have ever been to. If I'm going to pay $180 a mo th for a box, I have many other storage facilities to choose from. This would not be the one.
Timothy B. | First Impressionsthere were no carts available to carry stuff
issiac s. | Overall ExperienceMy water mug went missing after they told me that they would keep it for me at the front desk. It would be nice to get a replacement
Meliton G. | Overall ExperienceI was looking for a dolly to get my stuff inside the unit I couldn’t find and when I asked representative at office, they didn’t make sure I get one, finally I unloaded the van barehanded, without dollies… Other storages always have dollies available for customers.
JOHNSON M. | First ImpressionsMy stuff was stolen out from my unit and I can't claim my belongings.
RANDOLPH R. | Overall ExperienceSo I got an Uber there and I had all my items in the Uber But the wan at the front desk was moving so slow literally just taking 15 to 30 minutes per person an hour an a half went by for 3 people it's like people in Miami are retarded idk..I came in with an online move in. And I ask if I can get my lock..and she just kept staring around the room. So the Uber driver ended up throwing me out of the car on the side of the road with all my stuff..it's disgusting how you can't do anything in miami without someone who really doesn't deserve the job getting in the way creating an issue and suddenly you lose your unit or like me your standing out side with all your stuff ..people could've stolen it..like whoever that little Tabatha girl is needs to be fired..
trevor f. | Online Move InManager was very nice and very helpful as well, I will give her a 5 star all day long !!!!!!!!!!
Barry H. | First ImpressionsThe storage have RATS infestation problem. I have an issue were rats were found inside my storege room. My wife was the only one dealing with the storage, she have health issues. Sinse the issue was create by them I request help from the manager. I ask if some one from the facility can help her, and they say NO, They told me she have to take out everything out by her self, inspect what was damage and them make a claim, and put everything back again. The issue was created by the facility for poor pest control practices, WHY THE CUSTOMER NEEDS TO DEAL WITH SOME ISSUE CREATED BY THE FACILITY, SPECIALY WHEN THE ONE VISITING THE FACILITY IS A WOMAN. Also some times She trying to walk from the room to the lobby to buy some supplies, and one of the employe make her go around from the outside of the facility to acsses to the customer service area. DID you call these Good Customer Service? I am not. I have to through out a lot of things, sence it was evidence of RATS escrement and orine. This was not a rent for a couple of month, I rent the facility for entire year, and it was very expense compare to some competitors that I found after I make the deal. NEXT TIME I WILL NOT RENT A STOREGE WITHOUT VERIFY COMPETITORS AND DEFINITLY NO WITH UHAUL. Sincerly Carlos A Mercado
Carlos A M. | Overall Experience