Staff was very helpful thank you
CAROLINE H | First ImpressionsSelf Storage Units in Miami Gardens, FL, 33056
U-Haul Moving & Storage de Miami Gardens
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U-Haul Moving & Storage of West Park FL
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U-Haul of North Miami Beach
2269 NE 163rd St, North Miami Beach, FL 33162 View Available Units5,8 miles from this location -
U-Haul Moving & Storage of Hialeah
6150 W 20th Ave, Hialeah, FL 33016 View Available Units6,6 miles from this location
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I hate giving poor reviews and this is my first time giving and write reviews to company. My experience to this area traumatized me as a new customer and first time to rent a storage due to my late husband passed away a few months and need to empty the house to be on the market for sell so we restored important things we need but anyhow We moved our items on this area on Feb.19,2024 approximately 2pm and then all the receipts was giving to us and the code as created. Went back to the placed Sunday Feb.24, 2024 at 4pm restored remaining items we are unable to enter the place because it says error the code went to the desk spoke to a lady i knew her name but i don't want to mention her checking my name and storage number doesn't exist shows the storage number is vacant I was shocked i told her " what all the items we moved on the 19 is there and i have 2 keys with me that's impossible"! I told her i have the key she can accompany me inside she refused and kept talking and told me has camera and she can't let me in I was so disappointed please review your footage. Anyhow i left went to my car to calm myself and called customer service thank God to Marilyn customer service able to help me I was asked by her to go back inside and she want to talk to the front desk lady i put her on speaker she spoke to her i found out the person help us put me in and checked me out that day so that's why it shows vacant. I insist if i can get in if my items still there she accompanied me and was confirmed my key is a right one and my items is there Thank God! she registered me back again presented my ID and register me with a new code Marilyn was still in the phone until i got settle and front desk lady told her she will give me 1 months free and will let her boss know that's going on and apologize to me and was acceptable we are just human being made mistake.I thought everything was fix that day i got the receipt got the code but i was told by the lady give sometimes like 3 days for the code to be activated I said okay and left the area. My family went back feb.2,2024 to restore more items on my storage he can't get in the code was denied and she went to the front same lady was there and he was recognized by her before and let her inside the door and was asked to go back to register again it seems doesn't go through before this time I can't accept this games I called customer service spoke to Marietta unable to help me with my problem i was transfer to the area I spoke to gentleman I don't want to mention his name stated " I'm not registered and still vacant the place but what he can do he will put it on hold the storage for me so no one can go there". I told him all my important stuff is there I was asked to stop by but that time was late and the next day I'm not available anyhow I don't want to be stress anymore I tried to calm myself i don't want to get sick. Feb.3, 2024 the lady was helping me on that area called me the same lady registered me back to the system before asking my identity again to registered me back in the system I still did and was patient with her over the phone I tried to understand everything i'm one of the manager of the medical field so i know how it works but anyhow hoping this time everything will work. I'm going back again in the weekend to see if my problem is solve. I wrote this review it's not to scare people but please we trusted you guys we choose this company over than other companies we deserve a good service please next time be extra careful. God blessed!
christy a | First ImpressionsStaff was very polite and friendly
Marceline D | First ImpressionsLocation had roaches and manger was very unprofessional and not aware of UHAUL STANDARDS
auntwanette R | Overall ExperienceOnly problem is the storage has a second floor with no elevator made it hard to move.
Amanda B | First ImpressionsAlexis and the other staff were very professional and helpful
WILBER D | First ImpressionsMy experience with U-Haul storage rental was extremely inconvenient and disappointing. I recently moved from a considerable distance and decided to rent a storage unit at their facility. Unfortunately, the process turned out to be a complete letdown. Firstly, on the day of my visit, I arrived with 45 minutes left before the official closing time, only to find the staff in a rush to close up early. Despite the advertised hours, they were unwilling to assist me properly and seemed more focused on getting out of there quickly. To make matters worse, when I asked for help in selecting the appropriate size unit, they seemed uninterested in assisting me, leaving me to make the decision on my own. Consequently, I ended up renting a unit that was too small for all my belongings. As a result, I had to make the heartbreaking decision of discarding a significant portion of my property, which left me incredibly upset and frustrated. The staff's explanation that they had to close early, even before the already scheduled closing time, is unacceptable and reflects poor customer service. Considering that I had just moved from over 200 miles away, their lack of assistance and disregard for their stated hours made the situation even more distressing. In conclusion, my experience with U-Haul storage rental was anything but pleasant. I am deeply disappointed with the level of service I received, and I sincerely hope they improve their customer care and adhere to their advertised hours in the future. I would caution others to be wary when considering this location for their storage needs.
Candice B | First ImpressionsAmazing staff very helpful
Caistobal C | Overall ExperienceWee didn't get the right size storage unit at first location. However Uhaul customer service did help us get another storage unit elsewhere.
EMMANUEL C | First ImpressionsFacility hours should be 24 hours without additional charges.
Stephan M | First ImpressionsVery good customer service. They are very helpful. T y very nice guy and very helpful. Appreciate you. Thanks for everything
keisha s | Overall Experience