First I was told my unit would accommodate 3 bedroom house which it didn't. I had to store stuff at relatives house after paying for storage ask for Jeremiah to call me never received call.
Makeia C | Overall ExperienceSelf Storage Units in Morrow, GA, 30260
U-Haul Moving & Storage de South Lake
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- 4,5 - Cote moyenne des clients
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Tucker set me up and moved me out...He is awesome!
Cecelia G | Overall ExperienceThere was a SUPER long wait due to a glitch in the system. The truck millage was not correct . The unit I initially rented was tge wrong size due to the glitch so I say a available sign on one...only to get downstairs to say it was reserved. After 3 attempts I finally got a 10x10. Big inconvenience but tge staff was super friendly and professional.
trina c | First ImpressionsShould be better communication on how the late fees are generated. The time frame on how month to month payment is post. A good suggestion give every customer their contract paperwork before they leave the counter with everything on it, would be a big help for the company and the customer. Thank you have a blessed day.
Curtis S | Overall ExperienceI picked excellent because ever time I went there they was very nice
LYNN K | First ImpressionsI had no problem everything good
gloria h | Overall ExperienceThe manager is an outstanding individual. I salute him for his efforts and consideration to my needs. Great staff and facility.
gregory n | Overall ExperienceI paid my bill and did not receive a pro rated fee back when it was only 6 day after my payment. And I rented a dolly and was charge 3 time the amount after returning it because a customer service representative was made about my payment did go through then I put money on my card and it was complete but before the transaction. She called my phone hostile and a as her to calm down and she started going off more and was mad say calm down calm down your card had declined and I told her I'll add money then I did and the payment was completed. And when she got off the phone she added 3 more payments unknowingly and then when I went to rent a truck I had to call t he E payment line and found out she had .Ade me pay $153 because I told her to calm down days before and I almost missed my reservation. Then 8:00 came an U-Haul had to close and then I had to stand in the dark and cold park n lot on the phone until I paid the $153then I had to pay $92 for the truck. The money wasn't the problem it was how she was able to that as if I rented the dolly 3 more times and I don't think that is right if you was having a bad day you shouldn't have came to work. Cause your personal problems ain't my problem
CHIMERE P | Overall ExperienceTucker is awesome
NANCY S | Overall ExperienceJeremiah is the best General Manager and has made this location a fun and CLEAN facility!!!! I will continue to only coming to this U-Haul for more years to come ! Bring back the buy one truck and get one month storage free ! I only needed the storage for 6 days lol ,
Davontae M | Overall Experience