This particular storage unit in Naugatuck is EXTREMELY unprofessional, STAFF (the manager JESSICA and Stephanie) are rude, lazy, and the way they interact with their customers is unacceptable. I have called the Corporate office and upon speaking to them, they agreed about my recent experience as well; telling me that each store is ran different and they are sorry; and that I am not the only one who has been having a horrible experience. Every time I called to speak to them, they lied and gave me the run around, not to mention when we first got the units, they gave us the WRONG one causing the alarm to go off EVERY TIME we went to the units. They stopped responding to my emails, lied, and told me I was NEVER in touch in touch with them. I had to start documenting my conversations with times, dates, and what conversations went on. I will NEVER recommend the Naugatuck unit to ANYONE! On the RARE chance I spoke to a NICE human being over there, it was a man named Anthony. He actually helped and showed some type of human reactions other than clipped tones, huffing, and he NEVER hung up on me. He also LOOKED out together and not sloppy and unkempt like the women who are in charge. If you use this PARTICULAR STORE in Naugatuck, God speed. Document EVERYTHING and I hope you never have to interact with that horrible human being, Jessica. It’s all false impressions at the first interaction. Like I said, God Speed.