The gentleman was very nice and very knowledgeable. He went the extra mile! Great customer service. Very nice. Thank you!

Besides the flood from the bursted water main, it was an excellent experience.

Just received an email at this time of the morning about 4 am that woke me up with a severe headache. Spoke with a rep 8612. Please do not appreciate such business.delete mail address. There's a foul sewage scent. I am afraid my things will have such foul stench

The office closes at 5 and it was difficult for me to make it in time to get my unit but the general manager was very patient with me and made my very stressful move a little easier.

The hours are from 9 to 5 cannot access after working I am not sure if its because of covid or other issues

Great service

The attendants were excellent! Top, top, top!!!!

I would certainly not recommend U-Haul for anyone. I left all my furniture and personal belongings on their storage. There was a flood in my unit. U-haul did not report what was the damage and put me in contact with another company, west rep. West rep informed that no damages was caused to my unit. When I opened my storage there were a lot of items missing (bed, table, bag, boxes), and west rep did not helped me at all. U-haul was always saying that did not have any responsibility. I wonder who I hired. Now I had to buy a new bed and furniture, and my clothes are all ruined. DO NOT RECOMMEND.

My unit was impacted by the water main break at this location and I STILL HAVE NOT BEEN CONTACTED since being notified of this. No one at the location (Newark Orange Street) answers the phone, the insurance company has not contacted me regarding a new unit and the damage assessment, and corporate doesn’t employ enough people to answer the phone in a timely manner - Call me ASAP (651) 260-3970. Having my belongs destroyed is stressful enough as it is but the atrocious customer service has made this experience much worse. Stay away from U-Haul.

I would never use you guys again horrible service and bad customer service never again

Kelly was extremely helpful.

Stanley the general manager was awesome. He provided great service from beginning to end, considering he was the only one available at the time that I went in.

The people at the storage very friendly and helpful very nice worker's.

The person in charge gave me what I needed and nothing more. He took the time to show me around and how to access the facility.

Staff very professional, helpful, and service oriented.

Very nice clean unit. Stanley the manager very helpful and professional.

Thank you so much for the one month of free storage! I really appreciate it.

Stanley Harper ROCKS! Give him a raise! Give him a week off with full pay! Give him both!XX

Thank y’all so much for helping me, if there’s anyone that needs to put ur stuff in storage I advise yu to use them

The cost of the unit sizes are not clear enough. For example how much difference of the cost between upper and lower level.