Very ghetto facility!! Very old and unkept, in need of major repairs and updating. Also has and and mouse problems. Raised the rates on me 4 times without notification. DO NOT RECOMMEND!!
Tom S. | Overall ExperienceEmerald Coast Storage -Pensacola, Fl
121 N. New Warrington Rd., Pensacola, FL 32506Évaluations des clients
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Storage Customer Reviews
- 4,5 Average Customer Rating
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Very ghetto facility!! Very old and unkept, in need of major repairs and updating. Also has and and mouse problems. Raised the rates on me 4 times without notification. DO NOT RECOMMEND!!
Tom S. | Overall ExperienceI did not move in . The morning I would have moved in was after rain , unit was wet and smelled moldy. Staff is great.
Hank M. | Overall ExperienceI appreciate the opportunity to use the storage facility as a whole great 👍🏾 experience.
Tawanna R. | Overall ExperienceExceptional customer service. Extremely good prices. The Office Manager Freddy and the owners are trustworthy individuals with your best interests in mind.
Sunny S. | Overall ExperienceEverything was great and I will be using this facility in the future. Office staff was helpful and very professional.
Michael D. | Overall ExperienceDefinitely staying away from any facility related after my experience. I also left a google review with more detail.
John B. | Overall ExperienceEmerald coast storage needs to be removed from uhaul as it does not adhere to the same values. My experience has been a nightmare! This company falsely advertised the second month free. I was charged and they added late fees to the free month. After 6 calls 12 emails and several texts. They accused me of being wrong and asking for free money. I provided my bank statement showing the payment. I spoke to the manager Freddy several times and he would make up a different story each time. It got so ridiculous that I had to dispute the overcharged with my bank and open a fraud claim with the better business bureau. I moved out immediately after I realized they would go to extremes to scan people out of extra money.
Tristin G. | Overall ExperienceI only moved out because I was able to secure a unit at my apartment complex.
Jacqueline R. | Overall ExperienceOnly issue rats ate through, one of my items and destroyed some items, I just threw it away and moved on. Other than that I'm good.
Terri M. | Overall ExperienceLove you guys thank you so much!!
Megan L. | Overall ExperienceI will never ever go back to that storage again. First! If im over 5 days late i got threatened my stuff would be auctioned off!! Second, i had to pay 60 dollars! And my storage was under 50, 3rd when i opened my storage, there was bugs galore, millions of baby spiders, hornet nest on the top of the outside door i got stung my grand daughter got stung! This is the saddest poorest storage ,, got a screw in my tire on my way out! All my stuff is jammed into the back of my truck, its much safer there, my 350$ Christmas tree box is ruined! Moldy box im livid, i wouldnt recommend this place to my worse enemy! For real!
Trina G. | Overall ExperienceI had a storage unit for 2 years. It is a very clean facility, a very helpful staff, easy access, and secure.
Jennifer W. | Overall ExperienceMy stuff got water damaged from the rain
Jessica L. | Overall ExperienceI called him the first of the month to make my payment for July and to let them know I would be out before the end of the month. This facility is claiming that I made no such notice and is trying to charge me for an additional month. Incredibly disappointing since all my other interactions with UHaul have been spectacular.
Sara W. | Overall ExperienceThe Team was very nice and helpful and I will be sure to use there services again if/when, in the future.
Susan D. | Overall ExperienceMost of our items were wet and ruined. The manager wouldn't offer to help us find someplace to take the now "trash" just offered another fee to take care of the trash. Disappointed
Jason H. | Overall ExperienceRe #2 The fence surrounding the property towards the back corner near my unit at E4 was down for quite a whole. Altho the chain link has now been replaced, it does not seem very secure. Someone could easily access the property. Other than that, I was satisfied w the service, convenience & price. Thank you
Lorette M. | Overall ExperienceBest customer service by far. Thank you
Angela D. | Overall Experience