I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five stars

Great facility and would use it again if needed. Excellent experience. Thanks

Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.

Michael was very helpful!

Staff was very courteous and helpful.

Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.

Excellent customer service. Friendly and helpful.

Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!

Very satisfied with my experience with U-Haul of Rochester!

When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?

waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed

Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.

Awesome Service & Staff

Very professional and helpful throughout my experience at u hau

All good things. One exception was the young lady behind the counter had her radio a bit too loud and the elderly gentleman trying to return some boxes could not hear what she was saying behind her mask and the radio. She should have turned the radio off. Common courtesy.

I gave an "Excellent" rating to your storage, while I have a serious suggestion to you to improve the quality of your services. It is better to have multiple entrance doors to the buildings as for example for someone like me whose unit was located at the end of the hallway that was very difficult and a long way to access my unit through the only available door. Thanks,

My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.

Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn’t tell me that ther was no elevator, didn’t tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can’t carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn’t need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.