Phenomenal experience at your facility-clean, safe, easy access, friendly informative staff! Highly recommend to everyone and will definitely come back if I need storage! Thanks for best experience ever-wish customer service everywhere else takes care of business like you do!
Danette E | Overall ExperienceIn Towne Self Storage LLC
200 N 9th Ave, Saint Charles, IL 60174Évaluations des clients
Available Units (All Sizes are Approximate)
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Storage Customer Reviews
- 4,5 Average Customer Rating
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Phenomenal experience at your facility-clean, safe, easy access, friendly informative staff! Highly recommend to everyone and will definitely come back if I need storage! Thanks for best experience ever-wish customer service everywhere else takes care of business like you do!
Danette E | Overall ExperienceMy experiences with both Shannon and Ben were excellent! They both were very accommodating and made the drop off easy. The communication was very clear and up front with no unforeseen challenges.
Warren M | ReservationWe love the location of the facility, but our spot was not ideal with the trailer that was parked in the spot in front of us and the trees that line the back of our spot left our boat cover stained and covered in debris. Now - it's not the end of the world and we will be back in the spring - if you have something available, but hoping we can get a more open spot. We shall see. Thanks and see you all in 2024.
Jennifer G | Overall ExperienceExceptional service, good pricing, safe neighborhood. I parked my RV in their parking lot for years and had no issues. It's a perfect location!
Allison S | Overall ExperiencePerfect facility for my needs! Highly recommended!
Nancy H | Overall ExperienceWhat a great staff! Ben especially goes above and beyond to help. The facility is clean, climate controlled and well lit. Also, it's in a cool, sturdy older building. Great experience!
William C | Overall ExperienceCathy and her team really helped us in our time of need identifying storage space for our household goods. We had miscalculated our space requirements and Cathy and her team saved us on move out day with additional storage options. Thanks
Rich W | Overall ExperienceVery seamless process. Obtaining a UHaul and storage same location was great. Very pleased and customer service rep was great as well as helpful.
RHONDA K | ReservationGreat place!!!!
Terese L | Overall ExperienceIt was getting a little expensive to park my boat outside I loved the staff and facilities
Mark J | Overall ExperienceExcellent experience friendly staff!
Mary A | Overall ExperienceThank you very much for your service while we relocatet to IL, we will recommend you no doubt.
Thierry L | Overall ExperienceExcellent storage facility! I used this storage company for over one year and couldn't be happier! Heated / air conditioned units, four loading ramps, and security cameras throughout! Great rates too! I highly recommend!
Rick H | Overall ExperienceService was good and the facility was convenient. We noticed after unpacking and moving our furniture into our home all of our clothes and upholstery items took on the smell of the facility which is a sort of industrial type smell which is hard to explain. It was actually my only concern when looking at the facility initially. It's a it's almost a wet clay /play doh/ concrete smell. All of the mentioned items were boxed and even the packing paper absorbed the smell. The upholstery was shrunk wrapped and cushions plastic bagged. Luckily most things can be washed but our sofas may not fair so well. We'll see how much baking soda and febreeze it will take Overall service and everything was good I just cannot recommend this establishment because if the lingering smell that was left.
Russell V | Overall ExperienceLove this place and will be back if we need storage space again... thank you
daniel h | Overall ExperienceThe staff at this storage facility gave me excellent customer service. The staff is very helpful and once you book a reservation with them; your unit is reserved and waiting for you. Unlike other storage units who state to you the same and when you show up; you find out your storage unit has been taken. Their prices on the units is very good too. If you rent a the 20 or. Or 26ft. U haul truck from them; they will credit your storage unit $25.00. They also have dollies and carts available for you to use. They have different platforms you can unload or load your truck up from. I was very satisfied with the facility staff; layout; the loading areas, security system; and the cleanliness of the facility and trucks..
Joseph E | Overall Experience