Arrived to my storage unit and found it locked and in use. Couldn't find anyone on the premises and tried for 45 minutes to get a hold of someone via the app and phone numbers. Couldn't reach anyone. Had to drive full truck during already hectic moving day to the U-Haul across town, adding mileage and using extra gas just to find a U-Haul employee who could help us. Hours-long delay. I was frustrated and unsure I could even get a storage unit after the first one I rented wasn't available
Noah Z | First ImpressionsSelf Storage Units in Saint Paul, MN, 55104
U-Haul Storage of St Paul
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Olivia and Yona are amazing and were very helpful!!!
Mario G | Overall ExperienceGreat experience! Needed short-term storage and this Uhaul location was super close and convenient for my family's needs. Love that the facility is indoors, with drive-in loading and unloading, and free carts to use. I would recommend this storage location to everyone!
MELISSA K | Overall ExperienceAngel was extremely helpful at check in!!
Gayle H | First ImpressionsMaybe if you’re a little bit cheaper, do you feel of the whole building?
Jarod S | First ImpressionsOnce this facility became UHaul, the lack of a regular office presence made this no longer a good location in my opinion. While I loved the pull in and out and the security, the lack of customer service resulted in my moving to a brand not only closer to my home but who has provided customer service on site in these months of moving my storage items. With the prior brand ownership, I had no intention of moving sites.
DAVID R | Overall ExperienceYona was extremely helpful and friendly when I went to reserve a storage unit. She answered all of my questions and went above and beyond to make sure I got exactly what I was looking for. She also made the sign-up and move-in process easy! Highly recommend this experience and working with Yona!
MELISSA K | First ImpressionsExcellent customer service at check-in. Efficient and pleasant to deal with. 5 star service for her! Embarrassed to admit it, but started with a Y? Thank you guys.
ANN O | First ImpressionsVery good
RACHEL D | Overall ExperienceWhen I rented the storage unit it was for a second year and I liked that there was always someone in the office. Once U Haul took over the property each time I returned to the property the office was unoccupied. The facility was clean and well lit but I did not feel safe entering alone.
SHARON S | Overall ExperienceIt was difficult figuring out how to exit the facility
KELLEYJO L | First ImpressionsPaige was very helpful and friendly. She knew her product and explained the options well. I was apprehensive that there was not an office manager at the site on Transfer Rd anymore but she said that there is someone in the building. My new unit had a rodent deterrent in it which was new and makes me concerned thst there is a problem? Also there weren’t any designated parking spots available so I parked in front of the entrance. .
KATHLEEN H | First ImpressionsSo far I’ve had a very nice experience. The manager Tavion & team members Keia were very helpful and polite.
DEIDRA I | First ImpressionsWhen I arrived at the facility to begin moving stuff in, there was still a lock on the door to my unit. I’m now going to have to spend a bunch of time today getting that issue resolved.
Jason A | First ImpressionsThank you very much my son passed and all his stuff was in storage since 2022 then I had a stroke and all of your staff was very kind and helpful.
DENISE A | Overall ExperienceTai’Vion Smithson was super helpful getting everything set up and a great communicator.
Matthew L | Online Move InWhen you give a code tell them the star first pound last
JAMES W | First ImpressionsIt took 2 days to get access to my storage unit. Had to pay extra day in truck rental & additional mileage. When I did finally gain access there were homeless people in building. Will never get storage here again.
LA K | First Impressions