This location is busy and only the manager was available. She even admitted she needed to hire more people to every customer in the store at that moment. Then, the manager was going to charge us the first months rent in which I told her we would be getting one month free because that's what it reservation was supposed to include. Customer service even told my husband that this location has a unit available and the first month would be free. She then tells me, "I don't participate in that. Because I'm so small here, I don't participate in that." I went back to the car to tell my husband who was watching our 5 month old who was sleeping. He goes in to talk to her and began to tell her that we were told we would get one month free of storage and that her sign in the front even says one month free rent. The manager says that she has to put that on her sign which is FALSE ADVERTISING! Then the manager finally asked if we had a certificate. My husband grabs the certificate from the car and then the manager says we can get one month free. It is my fault I wasn't prepared with the certificate but also the manager could've asked me and I would've remembered and got it myself. Horrible experience.
Kendra J. | First ImpressionsSelf Storage Units in Seatac, WA, 98188
U-Haul Storage of Sea Tac
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4,4 miles from this location 4,4 mi
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(U-Haul Neighborhood Dealer)
Auburn, WA 98002
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