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Catherine Miller | Overall ExperienceSelf Storage Units in Visalia, CA, 93292
U-Haul at Mineral King
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Évaluations des unités d'entreposage par les clients
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- 4,5 - Cote moyenne des clients
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staff was very friendly and informative, the GM Duncan Vaughn was very helpful and always responded to any message that was left by me. He made the whole experience of renting with Uhaul stress free! Uhaul should hire more employees like him
SKYYLAR WASHINGTON | Overall ExperienceI put no to storage access hours convenient due to discontinuing the 24hr-access. Wish the 24hr access was still available at least for DIY WORKERS/COMPANY OWNERS.
DANIEL PALOMINO JR | Overall ExperienceStaff is extremely rude and not helpful with any information. As a first time user for U-HAUL I didn't not know basic information even after trying to do my own research before calling. When I would call to ask for information at the location I used no one would answer and I would get sent to the central office and they usually weren't able to answer my questions. On top of that every time I asked a question in person I was constantly met with attitude and rude remarks for simply asking for help. I would not use U-Haul again not recommend it to anyone. Get better customer service.
JILLIAN AQUINO | Overall ExperienceHad trouble with auto pay, trying to remove it, I set it up once and canceled it and then the next month it will come back again.
Keena Spence | Overall ExperienceManager Duncan was always available to assist in anything we needed. Gina, was always friendly and maintained the facility above 5 star rating! This place was always so clean. Would definitely rent again.
Inez Powell | Overall ExperienceStaff was EXTREMELY rude. Only one who was helpful was the manager. The ladies in the front are very rude and have no sense of customer service. That's the only reason I would not recommend this place. If it wasn't for them they'd get 4 stars
NICHOLAS WILLIAMS | Overall ExperienceSee comment above
Jennifer Tyler | First ImpressionsThere were a few times customer service representatives weren’t helpful and unprofessional tone.
Jess Jaymalin | Overall ExperienceDuncan Vaughn is a wonderful human being and he and his staff was always so pleasant to speak with. He really went out of his way to support us and was always very compassionate in offering his support to us. I highly recommend this U-Haul place! Excellent experience!
Darnell Rivera | Overall ExperienceThe older gentleman who help us was not friendly and quite rude. He didn't have quality customer service, he was very short and his tone was rude. Then one girl who helped with storage Seemed to not be knowledgeable at all on how to rent a truck so I had to get in line and wait again to get a truck
NICHOLAS WILLIAMS | First ImpressionsGM and staff were amazing
darren cardoza | First ImpressionsThe staff was very helpful and welcoming...they answered my questions and showed me my option...felt very comfortable talking to them.
STEPHANIE AVILA | First ImpressionsLove it at Uhaul @ Mineral King! Duncan is a great manager… keeps the place running as smooth as possible… Alistar was a great help this time around… he is always friendly and ready to assist when possible!
Melody Mesa | Online Move InI am still dealing with this issue.i am not the person on the account nor my credit card should be charged I am NOT responsible for this or will be held accountable for this unit I just reserved the unit on line I explained that to the gentleman at the front desk where he to the info of the person who's storage it really is. I asked to be taken off and was assured my name and card will not be associated with this account and here it is again my name and credit card is still on there I would like it off and I want it off now this is absolutely ridiculous and I'm not okay with it
Alfred Wynn | First ImpressionsVERY CLEAN & ORGANIZED. NO HASSLE AT ALL AND STAFF IS VERY HELPFUL AND UNDERSTANDING. HIGHLY RECOMMEND
DANIEL PALOMINO | First ImpressionsLove everyone working there. They are all professional and polite.
JANINE L Salisbury | Overall ExperienceThe staff and storage was above average. Thanks for the long term storage experience
CHRISTOPHER PRATT | Overall ExperienceIt's kinda hard to believe it was the first time I had been there for awhl
kaylen reagan | Overall ExperienceThe website stated that the unit would store a 1400 square ft house. I came from a 1200 square ft house and couldn't fit all my items in it. The facility was clean and the staff was friendly and professional.
Aaron Brown | First Impressions