how about someone who speaks English for a start.
Jeff J
Petro Canada Yarrow
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Chilliwack, BC V2R5E3
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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I arrived at the drop off location that doubled as a gas station. To my surprise, the fuel pumps were dug out of the ground. They haven't pumped gas there for months nor will they for a long time! That was not communicated me. I obviously planned to top up the truck there. The fuel needle was literally 1/16th of a tank lower than when I picked it up and the next functional gas station would have added an hour round trip to my plans. The attendant is wanting to charge me $65 in fuel fees for 1/16th of a tank. That works out to nearly $9/L. On top of that he said he needed to charge a $35 fee for cleaning. The truck was dirty due to the previous lot being a mud pit as reported in the above review. When I told him that he said, "there was also a coffee cup inside". So he wanted to charge me $35 to clean up a Starbucks coffee cup. That lazy explore who is clearly ripping ppl off should be fired. I've never had a customer service experience bad enough to want to take a job away from someone, but that was ridiculous!! Unless these charges are removed I will be copy/pasting this story on every social media post and make it a personal mission of mine for you guys to loss thousands of dollars in business.
Jason FI don't know if this is a UHAUL or local site problem. When I picked the vehicle up I was given a vehicle with a check engine light. I went in to complain and ask for a new vehicle and was originally told to call the help line. After 90 minutes mostly on hold and talking to the Alberta service center 3 times who would always transfer me to the BC service center but then Alberta service center picked up again. I did, finally, get the BC service center who quickly transferred me to road side assistance. This didn't apply. I wanted to reject the vehicle I was given and get a new one, not deal with fixing a vehicle I was refusing to pick up. The manager at the location finally came forward and switched the vehicle I was getting to a problem free vehicle, but I didn't get a printout for the good vehicle or a printed receipt. The vehicle I ended up with was in great condition. I just wish I could have gotten it right away and avoided the 90 minutes on the phone when this should have been dealt with immediately by the staff at the location.
Shawn TNot much space, all dug up.
Greig AThe Location Distance contributed to the high cost of rental. A closer location would have been the best.
Taiwo M