I had reserved the cargo van pick up at this location, and my confirmation email confirms that my reservation was for a cargo van, but the attendant at the location said the system shows we reserved a truck and insisted that they don't have a cargo van available even though there was one parked at the location. She was also having lunch at our time of pick up (1:30PM) and had us wait around for 5-10 minutes so she could finish her lunch first before she made a phone call to resolve the matter. At least when we went back in after the wait she did let us drive the cargo van that was parked there. She also appears to not know anything about the system. When we dropped of the cargo van and asked her for a confirmation email that it is dropped off, she said she couldn't produce anything like that to confirm that we've dropped it off. When I asked what my final total was, she told me she didn't know and that I'll find out when I get the final receipt. Never coming back here again.
Shin-Phing Yu
Amba Krupa LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Gaithersburg, MD 20877
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- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Poor customer service and per mile charges were not explained . Will not rent again
Jose LopezThe truck engine shut down with me while driving through an intersection. I was blocking the way and no one could pass. Please maintain the trucks. Also, inside the cabin was dirty.
Charles BrownBetter training and customer service for the employee. I had to make an appointment online in order to reserve a truck. The front attendant that was helping me told me that there were no trucks available for reservation when trying to reserve in person. I saw on the lot there were about 6 trucks available. I mentioned what I saw and was told all the trucks were reserved and that no trucks are available for reservation. I had to go into my car and reserve the truck online for I wanted. After making the reservation online and following all the instructions, my reservation was confirmed for 1:30pm. I went to go get my truck at the same location, to meet with the same employee that was previously helping me. The employee told me that there were still no trucks available and that even though I had a reservation, I am not able to get the truck I wanted. After a few arguments and raising my voice to this employee, it turns out there were 2 reservations that day for 3 and 5pm. I ended up was able to get my reservation when the employee frustratingly said "oh whatever. I don't care about the other reservations. Take the keys". I then left with my truck.
Kelvinand HuThe lady there simply won't let you change the credit card for payment; the card you used to book is the only way she knows hoe to handle. Changing to anotehr card is a no no!! She struggles with the U Haul system which can be very frustrating.
Nana Koduah