The return location charged me an extra day after I called and notified them that I would not be able to get the truck back by the 9am deadline. I had workers coming to fix the gas hot water heater at my new home and was given a time line of 8am to 1pm for their arrival and I had to be home to grant them access inside. The return site is 20 minutes from my home (40min. minimum round trip) as I had to Uber back. I had the truck returned before noon, got charged $59 for extra day… The truck itself worked great but the cab had such a strong mildew smell I got a sinus infection, the manager noticed it immediately when he got into the truck even though I had driven there with the windows down and left them down after parking it in the lot. I have rented with U-haul in the past and never had an issue. The extra charge and the smell may have be what causes me to never use U-hail again.
Devlin C
Sun Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Holiday, FL 34691
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- 4,5 - Cote moyenne des clients
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Accidently left tools in truck they claim they did not see them only had truck for a couple of hours because the needed it back by six. Charlie told me he did not not see them when he cleaned the back of the truck and then changed his story to I don't clean the truck after each use which I can believe because the truck was filthy when I picked it up. Also made an excuse that homeless people sheep in the trucks. He appeared disheveled when speaking with him and apologized for being loopy. Also tried to sell me a sail boat the deal sounded suspicious he even sent a pic from his personal phone.
DARNELL GAccidently left tools in truck they claim they did not see them only had truck for a couple of hours because the needed it back by six. Charlie told me he did not not see them when he cleaned the back of the truck and then changed his story to I don't clean the truck after each use which I can believe because the truck was filthy when I picked it up. Also made an excuse that homeless people sheep in the trucks. He appeared disheveled when speaking with him and apologized for being loopy. Also tried to sell me a sail boat the deal sounded suspicious he even sent a pic from his personal phone.
DARNELL GVery friendly person who helped us
Paul BGreat service as always. Very professional. Highly recommended
RAMIRO D