I used the app for a local return truck, but when I went to get the truck at the agreed upon location there was no truck available. They didn't notify me either in a text or email. When I contacted customer support, I ask if if I could rent a one way close to the location where my daughter was moving from back to my location. They said there was none available. They did find a truck 47 miles away from my location, but I had to return the truck to that location. It cost me a $100 in milage and the extra cost in fuel. My questions are why didn't you contact me when no truck was aviable, and why did I have to make new arrangements to find a truck when you knew you did not have a truck available locally. I know this complaint will go unanswered, that is why next time I will rent from one of your competitors even if they charge a higher rate.
Justin Thompson
Store Here Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Jackson, GA 30233
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