The phone number I was given to call when dropping off the truck never answered, though I was eager to ask questions, and communicate. In the morning, after using the app instead, I noticed a voicemail from the location. It said I needed to fold my furniture covers, and sweep (mind you the truck was clean, as I'd checked it in the dark location the night before, and picked up what lay on the ground). If I did not return before the truck was rented out I would be charged $50.00, I was told. I hurried to get ready, after waking, and brought my own broom back to the truck (within 3 hours of the voicemail). $50 is quite a fee, and about half of my reservation cost, so I didn't wish to have this charged. The gentleman who had left the voicemail, from Quick Mark had previously said I'd have the fee waived, if I cleaned it before the truck was re-rented. When I arrived, the person at the counter told me that the truck had already been cleaned, so there was nothing that could be done. I was not even given a grace period which with to clean the truck, as it seems I had been promised, so my drive over was a big waste of time, during an already hectic move. I'd hoped to make things right, since I did indeed forget to fold the blankets, but it seems that perhaps greed won in this situation, from whomever monetarily benefited. I'lll be deeply reconsidering any moves with u-Haul in the future, especially in Killeen.
Omar Bham
Super Quick Food Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Killeen, TX 76549
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Over charge for no reason
valatine neba NEBAGet more people like Sanjay who was so pleasant and explained everything in detail..I give him a ten at that store for his detail information Norma Scanlon
NORMA SCANLONSanjay was great and very helpful
dwight PINTOFriendly, fast service and explained thoroughly expectations. I only had the truck for less than 3 hours . Price was affordable as well.
syreeta gaston