My only suggestion is to improve the Uhaul mobile app. We have rented from this location before and they are very reputable. Equipment is always clean, you never have to worry about that. Very easy to pick up and drop off. The Uhaul app is less than desirable. I was using the mobile app when I got onsite. Reserving online at home was easy, but picking up through the app and trying to follow the pick-up instructions as per the Uhaul video was impossible. And "checking out" through the app was too hard to figure out in the app as well. So we dropped the keys in the drop box and went home. About an hour later, the app triggered a "Don't Go Yet" alert, sending me pics of the truck and license plates, wanting me to verify that the pics are of the vehicle we would "picking up". It was a bit late. We picked it up early, had our task done in an hour and back home by the time the app sent out this alert along with the rental terms and agreements. We ignored it. All was ok because we were billed appropriately for the amount of miles we drove.
Patricia Patterson
Safe Harbor Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Marblehead, OH 43440
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- 5,0 - Cote moyenne des clients
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Nothing, second to None. Very kind and courteous. So very helpful. Thank you. I appreciate you. Would definitely recommend this dealer for your needs. Ten out of ten stars. Thank you again.
george WilliamsThe truck was not well maintained. The steering wheel was not aligned and layer in our trip, the spark plug blew out, causing us a massive amount of headache.
Benjamin VanderpoolTruck was clean but pretty banged up on all sides. Manager at this location was great and very helpful
Dallas StilesSafe Harbor Self Storage has been amazing for all of our U-Haul and storage needs. We've used them numerous times over the years and will keep going back because of their attention to detail and ease of product use. Would recommend 100 %!
Scott Gorsuch