This was my first Bad experience with U-haul, I usually use our local dealer, great service. This time I called your National number to reserve at a location near my daughter's house to move to Coshocton. I gave destinations and asked for a total price. The truck was driven only to the destination, then to drop off, then I was charged for Xtra mileage, when I tried to dispute this, I got where with the people I talked to, they didn't seem to care, strongly disappointed.
John S
Center Ridge Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in North Ridgeville, OH 44039
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- 3,5 - Cote moyenne des clients
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Excellent rental!
Shawn KNo designated area to park the car. They said 24 hour drop offs but there was no key drop box clearly outlined. Had to call U-Haul who then confirmed that I need to put it in their mail slot but signage would've made this experience much easier.
Karan PYou need to improve the UHaul app for self check in. I had problems getting the app to accept my driver license picture. Also, I wanted to rent an appliance dolly, but that was not available on the app as something that I could reserve.
JOhn MGreat experience. Super easy!
Bryan N