I was not told at checkout what time they closed and how I would need to turn in the truck since the office would be closed. I wasn't told I needed to download an app to turn in the rental. I wasn't told I needed to use a contract number that was emailed to me in order to check out. So it made the turn in process long and difficult when if I had know from the beginning what I needed to do, it wouldn't have been a long process. The attendant was very nice but just needs to inform customers of the after hours process. Other than that, it was OK. Thanks
Nikki B
Lakeside Storage of Rowlett LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rowlett, TX 75089
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- 4,5 - Cote moyenne des clients
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I was not aware that there was no one to assist with obtaining the truck. We had to call and be transferred to someone, then use another cell phone to get help online. The internet reception is also bad in that area!
Rochelle rThe Best U Haul experience I've ever had!! Thank you
BRANDON SOur 20' was clean and ready to go. Very friendly and knowledgeable/professional
Alan SEasier instructions.
Christopher P