The best customer service at this location!
Gypsy Tippett
Kwik Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sacramento, CA 95820
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Was told I could pick up truck as early as 6am , Very important detail being a date and time was given by. court order . We got there about 6:30 .We tried to phone pick up , wasn't working , ,We decided use the 1800 Lady that answered was truly trying to help , She went as far as charging pick up location to one that was supposed to open She stayed on Phone with us till we got there . We got there , Find out. no one showed up , or couldn't be found . . She tried calling the new location, Then tried calling A Manager, .Then suggested another location for pick up saying this time she herself would call ahead to make sure someone would be their to help us .I had a very important appointment before move and could not take her up on this offer, Thanked her and told her I would be back @ 10:00 When the first pick up place was open . Got done with meeting and headed back . As if it wasn't already a night near , it gets worse . Show up ask if we could now pick up truck , He said you said you was picking it up this morning you did not so I canceled your reservation. I questioned why ? He replied you said you would pick up early before we opened . Not having any time to go into further,I ask him to fix , He said he could would , Gave him my credit card Drivers license, and he took them .He started to from what I understand to make new reservations,I did question he it was going to be the same service,He said I know what i'm doing ,I have done this for 15 years , I stood back and let him do his job 20 minutes later he , was done ,. I questioned if the storage shad was on the new registration, He answered what storage ,what shad , At this point i'm so stressed at the hour i it was now after 11am Police department was meeting us at location of move in i40 minutes now , I walk out to get fresh air ,Took maybe 2 whole minutes do that I come back in and He hands me back my credit card Drivers license and tells me I'm not helping you any more ,You Go . I left and my sister,try's with him ,he tell her he won't help her . We had no choice but to call the 1 800 number back . The new Lady that picked up the line was very helpful,She told us to go inside tell him she wanted to talk to him . We did he refused to talk to her and wouldn't answer the business phone to her . She seemed to me to be surprised and shocked this was happening , She told us she was going to have "big boss " call him She did and told us she would do all the paperwork her self over the phone and We would just have to go back in and pick up the keys , We were headed to location of move to leave someone there to explain the situation to officers cause We had literally 3 minutes until court order time to get everything moved . We head back and he gave or left the keys on counter and my sister went in and picked them up . Please if you are on a time meter DO NOT USES THIS LOCATION. I do thank the "Big Boss " and the two very helpful lady's that answered the 1800 number ,We were late , but was able to get the important stuff out of moving locations. Although there was heart felt apology,From Lady's that answered 1800 number , nothing else was offered , and that's okay .
Pattricia BrewerThe location is behind a car shop and is not well maintained. The trucks were parked haphazardly, the location of the lockbox for keys was not clearly marked and the lot itself was in disrepair. I picked up when the lot was closed, so perhaps when it is open some of these things are adjusted.
Mary SilveiraEverything seems to be fine, customer service was great.👍
Jim SatavuVery, very friendly. Thank you Mr. Mike Singh.
Lori Kinner