More clerks at the front desk. Also app should be checked for bugs on a weekly basis. Had issue with it and had to go in.
Luis Ramos
U Rent Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Simi Valley, CA 93063
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Make Sure Customers Are Advised Of All Situations. I Dropped Off Truck After Hours Thinking There Would Be A Drop Box. None Was Located ,So For Security I Placed The Key in The Vehicle To Prevent Theft Thing All Vehicles Are Supplied Atleast 2 Keys. Got A Call Infoming Me I Would Be Charged For A Lock Smith Visit, NOT Cool.
Leland UrdyThe staff was friendly and accommodating. Pretty busy place.
FUMIE VIGILVery helpful, quick and easy on pickup and return
Dave LiddellThe location in Simi Valley,I had the worst rental experience . I have rented uhaul at least 6 times in the past 20 years, but never had an experience as bad as this. When returning the truck,, I wasn't really even greeted. I had to tell the counter attendant that I was returning the truck. Attendant made very little eye contact with me. And when he inspected the truck, I was accused of damaging the side of the truck, so I was unable to obtain my closing receipt. Was informed I'd receive a call back. Never received a call back, and spent 3 hours trying to get a closing receipt. It wasn't until the next day that I was finally able to get an employee from a different uhaul store, track down the regional manager who authorized the closing receipt. The uhaul rental in Simi Valley made an already stressful move, more stressful. I have never had such a horrible nerve wracking experience of being accused of damage, and receipt withheld. And of course in the end, it was proven I did not damage the truck. Never ever recommend this location under any circumstance in simi valley. Employees represent the companies they work for. It's not ethical to accuse customers of wrong doing without proof!
Rose Bauguess