Uhaul changed my pick up location. Had to drive an extra hour to pick up and return to my starting point vs the original 20 minutes. Filled in the application online but still ha to answer identical questions on site.
Douglas Hughes
17 Acre Travel Centre & Restaurant
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Spencerville, ON K0E1X0
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- 4,0 - Cote moyenne des clients
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The location didn't record the day and time I returned the equipment, then proceeded to charge me for extra time with the equipment. It was a fight to get them to refund me.? Had to tell them to check their cameras to see when it was returned. I don't need this type of stress. When a customer requests a receipt that proves when the equipment is returned, they should give it, and not say "no, we don't do that".
Andre LaplanteThis location was fine but our total experience was very frustrating. We first booked a moving truck in Brockville only to have them tell us the day before they did not have a truck. They re-booked a truck further away from the direction we would ultimately be going. I showed up early at the second location on the day of the move. After we paid for the truck and got the keys we discovered there was a problem with the transmission and the truck would not stay in "park". Not safe. So they cancelled our order and suggested we try calling Spencerville. That was even further east away from Kingston where we were moving the furniture. Fortunately Spencerville had a truck but we had to take a bigger one. This all delayed when we could begin the move and meant we were very late getting to our destination. A very frustrating experience!
BARBARA LUNMANThis location was fine, first location I went to didn't have the trailer I reserved and had to travel 30 min in a different direction to pick up a substitute. Trailer was also filled with ice that had to be removed. That happens in winter I suppose. But the location in Kemptville was unacceptable as they didn't have the equipment I needed.
Josh DevittThe trailer need maintenance, the light was not working well.
mahmoud said