Not only did we not recieve the dolly we rented, causing our moving time to triple, when we asked the associate about the dolly we were told they don't have a dolly and he couldn't help us. There was 0 gas in the truck meaning we had to get gas just to leave our pickup location. It took us almost 20 minutes to be able to take the truck, the app does not work and we had to use the actual website even though the website kept urging us to use the app. We were then charged an additional $17 because supposedly we were over milage when the only distance we went was from our moving address to our new address. I have been using uhaul for the past 30 years for over 20 moves and this will be our last time using uhaul services. Not only did this experience put a horrible taste in our mouths but a move that should have taken 8 hours took close to 16.
Samantha S
Halifax Convenience
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Richmond, VA 23224
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App needs a lpt of improvement, location addres on file needs to be updated
Ian-david N