No trailer jack on trailer. Had to pay to take trailer from Abby to Vancouver Island as none available there. No help from employee to hook it up, had to sweep dirt out. Brought back to uhaul storage in Abbotsford where we have storage locker, nope have to take it back to where you got it. Not very impressed.Gregory P.
Trailer Rental & Towing in Abbotsford, BC at Bradner General Store
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Abbotsford, BC V4X2P1
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The whole transaction is done via phone and text. It would be good to know this ahead of time. If you are comfortable with that format, the process works. But it could be very difficult if you mess up on the communication via phone and text.DAVID B.
Charged for 5 days not 1. Only had the truck for 3 hours. Had to wait 1 hour to get truck. Charged for miles not kilometresDavid C.
The lady had no idea?? Call Sam? Who is Sam? Just call Sam?? Called Sam, had to go through process to dispatch trailer, take pictures and send to him. Who has time for this? Hooked up trailer, no electrical cord. Called Sam, no answer, disconnected, went inside and said no cord so we aren't taking the trailer, she said call Sam and oh here's a cord!!! Should have given to us when we checked in. Never again would I use this place. Pot holes the size of craters full of water in yard to pick up the trailer.DAVID F.
Unfortunately there was only one person available to help and if I didn't already know how to hook up a trailer, I assume the liability scares me.Patrick G.
Absolutely terrible service. My truck was parked behind another truck and trailer, and the owner refused to move the trailer. I eventually got another truck, which made him angry with me for some reason. The truck was also dirty inside. Wasted 90 min of my time. Do not use this place.JOSHUA G.
Shut this location down. The truck I had been reserved was not available because of how it was parked so the lady told me to take a different one. Then she had to call Uhaul to inform them and meanwhile I am waiting as people are on their way to help us move. After 45 mins of back and forth, I have to give them my credit card info again which I didn't have with me and finally got the truck. I started driving away and stopped to let the lady know my Van was parked out front and she informed me I couldn't park it there and had to move it. I was frustrated by all the previous incompetence so I asked that she please inform customers ahead of time where she would like them to Park. She snapped that it was our responsibility to ask. Terrible attitude. Horrible customer service. At one point during the interaction the lady just ignored me and stood at the back of the store talking with another employee. Her attitude was borderline rude, unapologetic, and inattentive. It was not my fault they parked the Truck the wrong way, or that their computer was down. But I was made to feel it was. Very poor service and I won't be using your services anymore.Adam L.
Friendly woman, very unorganized and she didn't want to take the trailer even though this was the recommended drop off from uhaul.Matthew A.
After using a car hauler for 6 hours out of the 24 hour period I was charged for 2 day rental. The customer service was a joke. They saw the error and couldn't make the correction. I sat on the phone for almost one hour...very incompetent. They have a monopoly on the rental market and it's very sad that they do as they please. I give them 0 out of 5 stars.Luis D.
I booked online to save time, and it still took forever because the person who needed to check me out wasn't there. He phoned with a poor connection and asked his questions to check me out, after we waited for about 10 minutes. There has to be a better system than this.James L.
Awful consumer experience. Awful customer serviceJP F.
The guy was clueless, store was disgusting.Catlin R.
They made me drive to another location 5 km away to print papers. Then back again to get the trailer. Finally when I returned the trailer, nobody was there... Also nobody to help you with the trailer (attach it and check the lights by yourself...)Thibaut V.
Its a run down convenient store and nobody has any clue what is going on. Nobody did a look over of the truck with us. And I'm being ripped off and over charged nowTravis S.
Meryl took good care of us. She was fantastic to deal with. Would highly recommend this location just on customer service alone, but the storage lockers are very clean and accessible too.Don W.
I had confirmation number for a Sunday pick up Apparently they are not open just happened to catch the person there or I would not of had a truck. You have a very bad communication problem and I would not recommend u haul to people. This could have turned into a disaster if I had been able to get the truck.jason G.
Absolutetly horrid customer service. Waited 2 hours to get my trailer when I booked a "reservation". Then on top of that they had it in the worst spot possible basically blocked in so it was extremely hard to get the trailer out but, I managed. Then when I returned the woman who seemed to own the store told me to take the trailer to same spot which there is no space still. She proceeded to make me wait while she phoned uhaul customer service or something. I waited 30 minutes until I said look im dropping the trailer off in an area that is out of the way. She refused and put up a huge stink I did it anyways she freaked out. Horrid customer service absolute shit as per usual uhaul is always horrid to deal with I only do because it's cheap. Would I recommend this company absolutetly not. Would I recommend this location NO it should be shut down. I have been running my buisness for a while now and I have way more sense and how to run a buisness get your act together..brandyn L.
Out in the middle of nowhere. Bigger signage requiredPaul V.
No it was as muddy back road with huge potholes.Gregory G.
I didn't even request the 2 different dollys but got charged for them. And I didn't get the moving pads that I requested and was charged for.Kyle T.
The truck had cigarette ash in the cup holders, my blankets were just thrown down on the pavement accross the street from where the truck was parked and not even in a bag. When I enteted the store to pick up the truck the owner called someone in "traffic" who told me the gas in the truck was near empty, but that returning it with 1/4 tank would get me a discount of 47 dollars. When I returned the truck I was told by the person working at the u-haul store that this was a lie. Similarly, I described when booking how far I was going and chose to return the truck to a different location 2 hours away to get another discount! When I got there I was told I was a day late (according to my order confirmation I was a day EARLY!) and that I had gone over my allotted mileage (not possible since I took only the shortest and most direct routes to get the truck unloaded and back to u-haul). IF YOU ARE NOT WILLING TO GIVE DISCOUNTS THEN DONT HAVE PEOPLE IN TRAFFIC PROMISING DISCOUNTS!!! Why should I return a truck with more gas than when I recieved it, and not be compensated? This needs to be fixed, its dishonest!DANIEL W.
Keep doing a good job!anthony M.
Have the drop off zone charge the same price as local area.Daniel B.
Lubricate the trailer jack.Sean C.
First off have someone that can speak English a whole lot better, and understands what you were telling them, I am so disappointed in my experience and it has cost me a lot of extra money that I cant afford as a pensioner! I was passed around from person to person on the telephone to so many people and they still ended up charging me for a trailer they didn't have, fortunately I had a friend who had a motorcycle trailer and he loaned it to me to get to Prince George from Mission BC. Having said that I have no way now of getting this trailer back to my friend in Mission and I feel with all of the troubles and problems that this outfit has caused me ,the least they can do, is give me a truck to get this fellows trailer back to him, as it was U-Haulâ€˜s fault that I had to borrow it in the first place. I also noticed on my bill that whoever owned the Bradner store had charged me for the trailer on my credit card which I still have not been reimbursed for or told that I would. No one has called me back and no one has tried to contact me to try and help me out with my situation or any renumeration for all my problems. It would be nice contact me by phone instead of just leaving me hanging not knowing what's going on.Richard S.