Checking in on my phone was a bit of a hassle. John was a great help.Sheri M.
Trailer Rental & Towing in Albuquerque, NM at Heights True Value
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Albuquerque, NM 87111
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 7h pm
- Dim : 8h am à 6h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Albuquerque, NM 87111
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
There was an issue getting checked in right away, but luckily one of the regional UHaul reps was there to help out. Not sure if this location might need a software update, but maybe give them a call to check on their system requirements, etc. Overall, the rental went well and the store rep was helpful and patient.Robert O.
The ONLY thing good about the whole experience was the staff at True Value. In future we will only go through U-haul as a last resort since they are so unorganized and cannot be relied upon.CONNOR G.
Everything was greatSasha T.
My reservation was at 9 I showed up thirty minutes early and told it wouldn't be available till 9:15 then 9:30 ultimately not until 9:45. I schedule movers at 9 and was paying them by the hour. No compensation. Other trucks were parked out front of the location no officer to swap for another size at their cost. Handled poorly. Definitely will call elsewhere. It made an already stressful situation worse.Carmen M.
It would be wonderful if this True Value hardware store Uhaul location offered courtesy drop offs or pick ups within a reasonable mile range. I had some difficulty finding a Lyft or ride share to get home.KIM S.
Same way. Every one was helpful and very nice. Couldn't ask for anything to be any better.Verlin L.
Nothing everything n everyone was very clear n polite very considerate, nice I would use them againGINA S.
Excellent costumer service. Very professional and expedient. 5/5Matthew L.
Nothing. Everything went very smoothly, from the reservation, to the agents help/explanation of services to the truck itself. Will definitely recommend to others.Wanda R.
Like i had previously started to the attendant both myself and my friend believe there was a problem with the shifting of the transmissionAlexander C.
John was super friendly, knowledgeable and helpful with the check-in process - he made the whole experience fantastic from start to finish. I'd recommend this location to anyone based on John's customer service alone.Matthew C.
Nothing everything was perfectTodd L.
Heights True Value seems to always have someone available to check us in. The attendant thanked us for folding and bagging the blankets.Sara A.
I will never recommend U-Haul to any friends or family member.Stasia H.
It was a little expensive.Melique C.
The person who took my reservation should have told me or anyone else that I needed a major credit card to rent the cargo van or pick up truck. Because of this I had to go 3 additional miles out of my way when time was a factor. Then you have a new way of checking people in and your representative was very thorough however, as I said time was a factor for me and I almost cancelled the rental. You should inform your customers that they will need additional time because someone will be reviewing the rental policy and procedures. Also, another closer location had the box truck but guess what? they were not renting this day. Either they represent U-Haul or not.Michelle P.
Better communication. Trailer was not ready at pickup time so I was delayed by 2 hours and had to make 2 trips to pick it up,Bradford S.
Our reservation for a 12 x 6 trailer never got transferred from the Rio Rancho Unser location to Eubank and Indian School where they had sent us. So Eubank and Indian School sent us to Heights True Value. Fortunately, it was on our way but we live in Rio Rancho so unfortunate they did not have in Rio Rancho. The only problem at the Heights True Value is it took a while to get the trailer hooked up to our 2015 GMC truck. They received outside help and all was well after that. Fortunately, the load we were delivering was in Albuquerque so it wasn't a problem dropping it back off in Albuquerque.Terrance S.
Easy check in / check outJANET M.
My app didn't work well for either pick up or drop offKaren H.
Nothing. It was great! And I would rent a U-Haul from this location again, if needed.Thomas S.
The location was great. The UHaul experience was pretty terrible. I set up for mobile check in and arrived to checkin and started the process to find out UHaul requires multiple additional documents (none of which I had - nobody carries around their passport) or references. This step should've been done far before the checkin process and I have no understanding why it wasn't. I provided 2 references which it noted would be used if the vehicle wasn't returned. Well they utilized them right away and called them and they didn't answer so that caused all other issues and I had to call them to make sure they answered. All in all it took about 40 minutes and the very nice gentleman at the store was able to help me but a total failure and frustration on UHauls part. I drove vehicle 41 miles. When I went to â€œtop offâ€ the tank before returning it I was surprised with a 6 gallon gas bill. We did not pull anything in the truck and only hauled a small load so would definitely not account for this gas usage. The tank clearly wasn't completely full and I was paying to top off somebody else's experience which was very frustrating. Overall pretty terrible experience UHaul. Do better.LAURA M.
Excellent Customer Service by True Value team!Richard P.