Was not full of gas, was under full. Let the employee know and all he said to me was okay, I filled it completely up on return. Vehicle was very dirty and smelled like cigarette smoke. Gross
Melissa H.Trailer Rental & Towing in Auburn, NY at U-Haul of Auburn
256 Genesee St
Auburn,
NY
13021
(Between Delevan St and Woods St)
(Between Delevan St and Woods St)
Services dans cet établissement :
Pour nous contacter
256 Genesee StAuburn, NY 13021
(Between Delevan St and Woods St)
Services dans cet établissement :
Heures
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Auburn, NY 13021
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Conteneurs U-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
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Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
Well i was charged the $14 insurance twice, mileage twice, and paid $209 to use a truck for ten hours.....not counting the $30 in gas. Way more than the $130 agreed upon amount.
Kathy W.- Rating:
- 5.0
The Auburn, NY U-hual staff and equipment are always ready to assist.
Nicholas D.- Rating:
- 5.0
Staff was extremely helpful and friendly. Great folks working for this location.
Thomas R.- Rating:
- 1.0
Customer service is terrible!!! Rented a trailer and was 15 minutes late returning due to a major traffic accident that delayed me for several hours. After making several attempts to call the store directly only to be placed on hold for several minutes. Finally made contact with someone at the local branch and he said I wouldn't be charged extra being that I was only going to be a few minutes late. Arrived at 7:15 and they were closed. Was billed for an entire extra day. This is ridiculous. It's not like anyone was renting the trailer after I left as they were already closed. Your wait times on the phone are unacceptable. Hire more people!!! Customer service is terrible!!!
Scott H.- Rating:
- 5.0
I could not get the app to work
Dustin S.- Rating:
- 5.0
Friendly and no delays dropping off the trailer. Quick and easy.
Ronald P.- Rating:
- 2.0
Wasn't informed prior there was no parking on premises for my car. Also got to destination and no blankets and no dolly in back of truck like I arranged for. Had to go back to pick them up.
THAD M.- Rating:
- 5.0
Smooth friendly service.
Tim H.- Rating:
- 4.0
Quick in and out, everything was as advertised
Gail M.- Rating:
- 1.0
Auburn Uhaul has extremely poor customer service. It was even the manager who assisted us. He first off scrambled to throw his mask on when we walked in, mumbled the whole time and sped through directions, made hardly at eye contact. The cargo van smelled terrible of cigarette smoke. Got double charge because directions were unclear that we had to “check in†our vehicle since we returned it after hours. It was our first time ever renting a uhaul, so this experience has made us hesitant to ever work with uhaul again. At least the Auburn location.
Collin D.- Rating:
- 5.0
Easy in and out. Helpful staff. It all went well.
David P.- Rating:
- 1.0
Provide better customer service. Do not overcharge when a truck breaks down because of poor maintenance.
Joshua A.- Rating:
- 5.0
You can't ask for any more with this location of professionals. Excellent knowledgeable people that are employed here.
Edward S.- Rating:
- 5.0
Have done business at this location before. They aim to please. Very helpful & friendly.
Louis L.- Rating:
- 5.0
Store manager was patient, pleasant, and got me what I needed in a professional manner
Matthew C.- Rating:
- 5.0
I needed a truck last minute and this location came through. The truck was easy to drive and well maintained.
Thomas H.- Rating:
- 3.0
Please maintain and service your vehicles. Due to your negligence in this (our vehicle had documented issues from July 2020 and Sept 2020 of the engine suddenly stopping) we were stranded roadside 60 miles from our home from 1130pm-345am in below freezing temps with no heat. Not only was our safety disregarded but other drivers as well. Our trip getting to our new home where our four young children were being cared for by my elderly mother was delayed by 14hrs. Uhaul made no authentic attempt to get us or our goods home in a timely fashion. We even told Uhaul we felt unsafe and no action was taken to get us to safety. We had to call 911.Even though we purchased the extra roadside assurance we were not assisted in a timely or efficient manner. Absolutely horrible experience-management is insincere and incompetent-even suggesting nothing was wrong with our truck. Interesting how two of Uhaul's service providers deemed it "unsafe/unable to drive" and ultimately towed the vehicle 3 times, yet we were made to feel we made our experience up. Rent somewhere else for your own safety. No ethics on providing safe vehicles to consumers or making it right with a customer. Did you really fulfill your contract obligations/roadside assistance assurance to us as customers?
Ayham B.- Rating:
- 5.0
The employee on duty was pleasant, courteous, and made sure I was set up properly. Great service!
Matthew C.- Rating:
- 4.0
It's good I can't think of nothing it was easy !!
Wanda E.- Rating:
- 5.0
I was charged over $19 for gas for 7 miles. I will be talking to the manager at this location for a refund.
Nicholas M.- Rating:
- 1.0
I got deceived and mislead by uhaul. Spent over $1000.00 in a move that I got a quote for $265.00
Nana C.- Rating:
- 4.0
Make trucks nonsmoking. Ours smelled like an ashtray. Also, the front tire was low on air.
Tonya M.- Rating:
- 5.0
Very nice people
Jeffrey T.- Rating:
- 5.0
The customer service was outstanding!
PAUL G.