Terrible Terrible Terrible!!!!. I will go else where. MerciLola F.
Trailer Rental & Towing in Aurora, CO at RTH at 225 Self Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Aurora, CO 80012
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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I reserved a 15' truck on the UHaul website for pickup at this location and drop-off at a location near my destination 25 miles away. At no time did the website tell me that this was an issue. When I went to pick up the truck, the attendant was an hour late to open and then proceeded to tell me that I had to return the truck to the same location because this wasn't an official UHaul location. At this point I was late for my movers and needed the truck so I reluctantly accepted. I also ordered 4 sets of furniture pads and those were not available in the truck so I was just out of luck. The truck ran fine but I could tell that it hadn't been cleaned in a while. I won't be using UHaul in the future.ROBERT M.
Errors in billing; items added not agreed to Charged for dolly that was not receivedKim M.
When making the reservation, the man never mentioned/informed us that we would be needing our cell phone to do the check-in. Upon arriving, the building was closed and nobody was there. It took us over an hour to finally get our van, after numerous calls to customer service. Horrible experience on top of an already stressful situation.James B.
This location didn't have my 2 dollys I ordered. I had to come back to try to get them, however the location had 3 people working, but only 1 person was seeing someone...yet there was another person in front of me waiting their turn and had been there already waiting for a half hours, then I was waiting for 20 minutes before I just left without the dollys. They were supposed to call me back, the rep from UHAUL said, after I called UHAUL to refund me to 2 dolly's I didn't get, but I've still not received the call from the storage place I rented the UHAUL from to get my refund in order. This place also has terrible connection to rent the UHAUL virtually, making the visit to get the UHAUL way longer than necessary. I've still not received my refund for the dollys. This wasn't a great experience.Jesse R.
The area of town is not very safe and the portion of the parking lot where the uHaul equipment is very poorly markedAndrey A.
Colleen took great care of us such as taking off the the cost of the utility dolly and furniture dollies since it took an additional 2 hours to pick up the 15' truck and I was told by a uhaul representative previously (2 days before the pickup date) that the drop off location was in Louiseville but it turns out they wanted me to drive all the way back to Aurora from Broomfield.Jesseri J.
There was absolutely NO mention of other fees until I was at the facility! Ridiculous. Also, I STILL HAVE NOT RECEIVED MY EMAILED RECEIPT. EMPLOYEE COULDN'T FIGURE OUT HOW TO PRINT MY INVOICE.Mark A.
Excellent customer service!!! Best location I have used.Sherry E.
I did not receive a receiptCharles E.
At the end charges were added on for a dolly and furniture pads that I didn't receive, use, or request. $10 plus tax over charged... Not cool.JORDAN C.
They were not at this site during open hours, they never returned my phone calls and I'm still waiting to hear from them after dropping off the truck unattended. This location was/is a joke and should be removed from uhayls listRAYMOND L.
I rented a small truck for 1995 it ended costing me 32 something for 2 hours I rented it at 330 or 4 and had to have it back by 630 same day. Then I had to rent it online and when I tried to turn it in the mobile app didn't work. Horrible experience won't do it again I'll just rent home depot truck. Slot easier and less expensive for what I thought I was gettingChristina H.
Easy in and out. Friendly service.Patricia W.
Friendly service. Easy drop offsusan I.
No cell phone service at this location and there was no one available to talk to on site; location worker saw us through glass and ignored our requests for help. Door to building was locked so we were unable to get help here. Pick up experience was counter intuitive.Daniela E.
On line app and process are clumsy and extremely irritating. It is not well thought out. The process requires a mobile device yet the location has very weak AT&T coverage. Why this location even exists when there is a major U Haul location on Havana St is puzzling. Finding the truck was difficult. Finding the lock box was difficult. Terrible location.Mark P.
I ordered a no contact delivery. When I arrived to pick it up my order said it was cancelled. I received no notification. the store was just closing and the employees would not come to the door to help. I called the support number and learned the general manager had cancelled my order and I was not notified. Lucky the call center was able to get me a U-Haul down the street and I had a very positive interaction with them.Jordon M.
Easy to check out and in using a mobile device. Very courteous owner. No problems at all.David G.
My reservation was changed to this location without my knowledge after I waited in line at the original location I called. This made me run late with the movers. I prefer hands on, face to face. I did not care for the offsite process. I disliked having to drive and find the other site. I called the south Buckley site for a reason.DEBI M.
Customer service rep was rude, and arrogant. He was also a hour late coming to check out the vech. On the day of the return I adv I would have to keep the unit longer he then tried to charge me additional $100 and when I asked why he could not give a valid reason. So after being frustrated I gave in and tried to make the payment then told me to get my shit out of the truck or he was gonna send the police to my current location because I had stolen the truck and then threatened me more and when I tried to deescalate the issue he hung up on me and I tried calling him back several times and he did not answer, in fear of what could happen to my possessions I had to unload my truck 2miles away from my destination address and haul it another way I ended up returning the vech in great shape but the agent that assisted me was horrible. I feel that I am owed an apology and a full refund for the experience that I had to deal with.Marquese T.
the location was fine. but the 24/7 system didnt work. i was delayed by an hour because there was some sort of system glitch and it told me i had to talk to someone at the location which wasnt true. an hour later after my selected time, the 24/7 system decided to work and i got my rental. i wasted an hours time and almost $50 in uber fares to and from the place at the time i was supposed to pick up the truck, and then and uber back at the right time. it was a serious pain in the neckArthur G.
Call me and I will tell you how bad Uhaul and it's representatives treated me and it's side effects. After over 30 years of using Uhaul, never again. There are alternatives. I will heavily encourage all I know and talk with to avoid Uhaul.Dawn R.
My original pick up location was unavailable so I went to this one. It is a subcontracted sight. The truck had an engine light on when I started it. I asked what it was and at first someone said it could be hot. Then the man from the storage said it was the change oil light. The sub contractor told me to call the 24 hour service if I had a problem but that was not reassuring as i was starting out my move. Obviously the trucks need to be maintained on time, I checked the oil and it was very dirty but full.Kathryn O.