Staff was clueless on rental. Even with paying everything online and checking in ahead of time, still took 45 minutes to obtain trailer. Return was even worse. Took over one hour to return unit. Location is a corner store that offers Uhaul services/products, therfore routine corner store customers take precden8.Richard K.
Trailer Rental & Towing in Austin, TX at Blue Diamond Inc
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Austin, TX 78723
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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Why did they charge me 62 dollars when I got the truck and then charge another 67 dollars upon return for a 67 dollar receipt??? On top of the gas I paid I could've hired a moving company.William T.
The gas was not at 1/2 tank when we picked up the U-Haul. It was at 1/4 tank.Ryan F.
The guy didnt wamt to check the truck...he told me he will do it later. Made it feel sketchy, so I took the keys back and did mobile return.SNEHAL MAHESH KU B.
Several people in the store were not wearing masks, even though there was a sign outside saying masks were required. The mobile app did not work and the store did not have a wifi, so it was impossible to rectify. It required entering the store with the maskless customers.DANIEL R.
For an after-hours drop off, it seemed to be an extremely unsafe part of town. Would have driven further for a safer location. While the online instructions were quite clear, the lack of Uhaul knowledge at the location was alarming. May never use Uhaul again because of this drop off.TYLER JORDAN D.
Dropped off in Austin, tx area, used maps to locate closest drop off place, no idea how to compare to any other place. Was very glad to use u-haul trailer for purpose.Mark R.
It took me a minute to understand that the Uhaul â€œofficeâ€ was Inside the convenience store. Once I went inside, I did not see a Uhaul counter or any clear signage. In the end, the clerk was very helpful.HAROLD R.
1) The truck was UNSAFE! Putting the vehicle in reverse requires several attempts (It was still drivable, and I didn't have time to report this at the p/u location; but I reported it at the d/o location.) 2) The truck was NOT clean; so I'm not sure how it could have been sanitized. There was visible filth/debris (e.g., sesame seed shells throughout, etc.) as well as latent filth (e.g., everywhere I wiped (with my own disinfectant wipes was soiled). The pickup was changed from a location I was comfortable with to one in a seedy neighborhood, and I did not receive a call the night before. Moreover, the check-in was complicated because although I completed all the information online, the clerk was still asking for additional information â€“ VERY UNCOMFORTABLE for me!Cheryl P.
Great Service very professionalWilliam F.
This truck switch if fully inside the ignition switch the twisting to run the engine on does not work, one has to pull it a bit out to get it working . A note must be placed inside to inform the driver.Mohamad K.
I used the truck for 4 hours. When return the key they would not give me a receipt. I had to go get my dad for them to give me a receipt... this took 30mins of them just sitting in the truck looking at gas meter. We finally get inside take them another 30mins to get me a receipt. I was over charged for after hours fee when the truck was used and returned during business hours then was charged for insurance when I said no insurance . When asked about The charges no explanation given oh I pressed the wrong button and was told I would be refunded. Still haven't been refunded. Will not recommend this location to anyonegail H.
inside a convenience store in a sketchy neighborhoodSondra D.
This is the second time on a month we have used this location. Unlike a nearby location, they honor a paid reservation and seem to care about your business. The UT location left us in the lurch with a paid reservation, a lot full of trailers, telling us they were reserved and our reserved trailer was not returned? We will always come back to this location.Donald L.
The person who connected the trailer didn't know how and, when I'm driving Down the road the trailer came off. Most scary experience. No damages occurred but it should be safety check that they should perform, for the safety of your customers.Deborah J.
They did not have the parts to hook trailer up to car lights which means they are sending customers out to drive illegally. They also didn't have the packing boxes that showed as an option to purchase online. We had to go to a different location to get what we needed. Would never go back here, ever.Ally J.
the drop off location refused to accept the truck - saying it is needed at a different location and I have to take it there. it was about 7 miles away. when i got there, they told me i was over the mileage limit and made me pay for the 5 miles extra. so, i had to deliver the truck where its needed which put me over the mileage limit, then I had to pay for the mileage. what a scam!Sammy H.
People in store didnt speak english, couldnt provide proper instructions. Online booking took 30 minutes to activate even after express check in.Armam A.
Location was just average and the Blue Diamond Mart was more like a gas station/ food mart. The rental truck was clean (ish), but smelled of smoke and was obviously not wiped out after to the last use. The manager prompted us to just go around back of the store and pull the truck up front while he brought out the pads/dollys. Although this was normal, the truck was parked so close to the store there was no way to tell if I was going to hit the store, so guidance would have been nice since it was parked in a tricky spot. It was an okay experience, but I prefer not to see people licking cocaine off their fingers in front of the place I am picking up my rental truck.Siaosi F.
Fast and helpful customer service. Took care of me really well.Chad W.
Better signage about how to find the desk, better communication, better customer service. I received my rental 50 minutes after my reservation had started because of all of the issues above.Audrey D.
Thank you Sam, In these COVID times, you made it work for me. You made a difference, you trusted. My profound thanks to you. Allen Pfeiffer Austin TXAL P.
They were missing the furniture dolly that I reserved... disappointing but they managed to refund my reservation for that portion of the rental.Friendly staff.Mary B.
My car scratched up and there are paint marks on it, seems like it was hit in the parking lot while I was away with the truck. Pictures of the truck were very old and didn't look like the actual truck I rented. The cost was more then expected.Gary J.
Truck wasn't that clean, slow servicePedro R.