The agent Frank was not availble at the time of pick up on. Thursday, May 6, 2021 at 3 pm. The truck was in good condition and was very good on gas. I do have a dispute about an additional 10,96 $ that is set to disperse from my checking account THAT I DID NOT AUTHORIZE. PLEASE RETURN MY 10,96 $. Lynette Lane Miller.LYNETTE L.
Trailer Rental & Towing in Baltimore, MD at Culture Caribbean Cuisine
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Baltimore, MD 21201
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 11h am à 6h pm
- Mar : 9h am à 6h pm
- Mer : fermé
- Jeu : 9h am à 6h pm
- Ven - sam : 9h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/20/2021: 11h00 am - 6h00 pm
- 5/21/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Baltimore, MD 21201
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was overcharged for a uhaul and need a refund due to being overcharged $12 and the uhaul was hard to drive and was not cleaned!LATARSHA E.
It's extremely difficult to return a truck without assistance. Trucks are parked too close together, and the only way to get a truck into the space is to back it into the lot. Very very difficult for the average person who is not a certified truck driver.Joshua L.
The salesman was very nice and personable.CONSUELLA S.
Location is sketchy area Very bad customer services. The man called us and told us to come inside rather than recommend the contactless 24/7 mobile services. Then when we went inside he then made us do the mobile 24/7 service. The location did not have the dolly we requested but instead gave a very large cumbersome appliance dolly that was not useful. Overall very bad experience.Lauren B.
Absolutely horrible. The individual I dealt with was a good guy and very friendly and helpful. However the store is an old grocery store that is empt and has old coolers leaking. Took 15-20 mins until I got into the vehicle. Couldn't even do my pre truck inspection there due to safety concerns of people walking up to you randomly. Also due to the location sharing a lot with another company with them beeping at you to get out of there way. Also instead of looking for a location close to our house they listed one 40 mins away. Talked to customer service about switching drop offs and the customer service member seemed arrogant that I couldn't drop off at a closer location. Also fuel tank had only 1/8th of a tank in a 26 ft box truck???? Why would this ever be ok or allowed?MATHEW L.
There was no rep present at rental, they were in the rear of restaurant. My vehicle tires was low. The rep helped me to get a vehicle w/o a prescheduled reservation. The drop box tube was offset, so my key fell in door not tube. I don't know if you clocked my return time.MONITA H.
The man working at this location forced me to out myself by asking me repeatedly if I was transgender even while I tried to push conversation along, it really made me doubt if I'll use your services again. From a trans person, do better U-Haul. The lesbians care about the queers and You should too considering lesbians are your best customers. No this isn't a joke.Sean R.
Scary and uninvitingTANICA R.
The process was super easy. The customer service rep was on her â€œAâ€ game. I was pleased with the whole experience.Tunicia W.
- I wish charged for something I wasn't suppose to be charged for and he told me he would fix it but didn't - I tried to get me to sign the contract before checking the mileage and gas level when I said something about it, he stated about me saying I was in a hurry. I never said that. - He lied to the UHAUL CSR that he was outside cleaning a truck when I was calling him on his cell because I had a reservation for a truck but he wasn't I there. I drove pass the truck area and he was not back there. - When I first made a reservation, I couldn't take the truck because none of the equipment was on there. I can go on and on but you get the picture. And yes! I have video proof and WILL BE reporting him.JAHMIA S.
fill up the gas tank before you give it to a customerVictoria S.
The drop-off procedure was very easy and fast, just take photos of the truck to show conditions, the fuel/odometer, etc. The lot was smaller than the one we picked up at which was nice since it was easier to manage and less overwhelming. The only issue that at night the area the lot is in seems like it could be a bit dangerous. I definitely would not have wanted to be there alone at night (which was when we dropped the truck off). Unfortunately not much can be done about this though. Mostly a caution for future customers.Edward D.
Very pleased. Recommend this location for any location in Baltimore City. Nice manager!HARRIET R.
Everything was GREAT!TWANA A.
Nothing everything was good.Katie L.
Specific instructions for pickup before appointment would improve the process.Tyshia J.
The location is great, the service is great, but the actual office is not the best. It is what it is though. It definitely needs an updateOctavius S.
I have acquired uhaul equipment from this location a number of times. While the location is certainly a no frills location, it is what you need. This particular visit was wonderful. The pick up and drop off process was efficient and effective. Everything you could hope for. Thank you very much.Geoffrey H.
Made my reservation a month in advance and was told it was guaranteed. 2 days before my move they cancel my reservation...make my out of town move to Annapolis into an in town move...making me return my truck back to Baltimore...said they would apply by 50$ guarantee to the cost of my bill...they did not..:the App was absolute horrible.:.kicked me out a million times, made me re enter data...the list goes on. I'm still fuming that was is already a stressful day was made horribly more. U suck.Sheila V.
The mgr was great and very personable. The experience was great, but I had some trouble returning the keys at 3:17pm. The doors were locked and I banged on the door, someone saw me and waived me on. Finally after phone call (which rang busy) 4 attempts someone came and opened the door to receive the truck. Im from out of town, so didn't have the 20 min I waited for entry to return truckFred R.
The downtown location was difficult due to traffic. However, the gentleman who received the truck was very helpful once I found him. The office was locked and I thought I'd have to return, but he was out in the parking lot.David B.
They first called me before my truck was due back questioning where I was. Then I went to drop off it was closed (they were to be open for another hour), no worries I completed the online drop off and was going to put the keys on the drop box. I couldn't find it. I contacted uhaul for help on locating the drop box looked around the building nothing. I was told to return the keys in the morning when they open. I returned in the morning they still were not open, but I did find the drop box during the day time. It was a back door area with no lighting, not a very safe place or easy accessible location.ALYSSA K.
Thought there would be a greater selection of vehicles, but location had what we needed and the equipment was very clean!Lauren H.