Ordered moving blankets. Received none. Truck came with 1/4 tank of gas, which is inconvenient to have to gas it up before starting my move. Then having to guess how much money it would be refill the gas to 1/4 tank is also ridiculous. Tank should be full at pick up so that I can also know to return the truck with a full tank of gas. Inconvenient. The pick up office is not open yet. Clearly renovations are being done inside the location, having to text and meet the someone in the parking lot of the location is sketchy at best. The gentleman at this location waa polite and was pleasant to work with, but the overall experience was not great. I would only recommend this location because of its proximity to the freeway.
Jason C
Able Barrie Moving
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Barrie, ON L4N8W8
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After this experience I will never recommend U-Haul to anyone even if I don’t like them the from the start of the rental it was a nightmare and only got worse the location closed early after I spoke to the owner and then he told me to go ahead and take the truck only to call me back and say my card was not working I had to drive back home to Markham (1hr from where I was) to get my credit card and called it into U-Haul I told the call taker the truck was dirty and smelled like fish and was told to call in when I was done and that they would deal with it then after loading the truck I was driving and the lights flickered ever now and then but I thought it was just old when we unloaded the truck it did not start it was turned off for no more then 20-30 minutes I called my CAA to boost it and nothing happened he said the battery terminals were loose I called U-Haul and they sent Norman Towing at 2 am the showed up with his family in a minivan and got it started and left the keys under the seat because I had to get back to Barrie to get my kids the babysitter could not wait so long after paying the cab driver $96 I got my kids and went back to Wasaga beach And left them with my friend and tried to start the truck it was dead again so I got the cables from my car and I boosted it by now it was 5 am I took the truck back to the location I got it from and dropped it off I got another taxi and got to work in Etobicoke from where I called U-Haul and they said they were going to look into the matter and I would be contacted but instead they charged me full price no one contacted me and I have the pictures of the truck and the condition it was in
Navjot DI originally chose another location and for some reason my reservation got switched to this one. No one was there at my scheduled pick up time. I selected that I wanted an in person pick up experience. When I finally got through to the number posted outside the door the man I spoke to was incredibly rude and unapologetic for any inconvenience he caused. He directed me to a lockbox with the keys in it over the phone (not the in-person pick up I was expecting). The truck was not clean as there was broken glass in the bed. Additionally I ordered furniture pads and a dolly that were not available for me and again no apologies at all. We started our moving day late thanks to this sorry excuse for a business.
John HNo attendant at location during business hours both for pickup and dropoff, everything handled over the phone. Does Uhaul assume everyone has data or a mobile device to accomplish the rental transaction ?
Francisco MU-Haul website indicated that the office would be open for our pickup, but nobody was there. Not too big of a deal as the self-serve pick-up process works well. Phone and text communication was fine with this location. Trailer had sand, dirt, wood chips, old tape, and a plastic wrapper on the floor. I had to sweep it out since I was moving furniture and moving boxes that are going into a home. Everyone has a different idea of what "clean enough" means.
HENRYM S