This place decided to not check in our truck for return on 12/13/2022 and instead waited 3 weeks to process our return and even went as far as to say that we never brought back the truck, even tho they have cameras pointing at us the whole time. Guess what they found the truck today 12/23/2022 and it shows we dropped it off. I think it was very unprofessional when all they had to do was check for the truck on their lot but that's to much for the people that work there. Wouldn't recommend dropping off here unless you want to be accussed of stealing the Uhaul truck too.MATTHEW F.
Kempz Get Buy
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bellefonte, PA 16823
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This review is NOT about the pickup location but about our overall experience... Our original pick up location was supposed to be on Brenner Pike in State College. We were notified a few days before pickup that they would not be able to provide a 10ft truck and that we would need to go to another location. Apparently when the "contract" was sent to Kemptz, our request for 12 moving blankets was left off as was our desired drop off date of 12/20. I had to go to the Brenner Pike location to get moving blankets and guess what....there in the parking lot was a 10ft truck. Why I had to go 20 minutes out of my way to get what I needed when was available at our original location is beyond me. Luckily I checked the new "contract" and realized the truck was due back on 12/19 and we managed to get it returned in time. While the the pickup and drop off location were fine, the overall process was below avaerage and I would consider another rental company in the future.Mark M.