I was very pleased the way the vehicle drove and just as pleased with the fuel mileage.Will definitely returnTerrence M.
Trailer Rental & Towing in Brantford, ON at Audio Vibe
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Brantford, ON N3R5L5
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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please see my other feedback. Upon return, the gentlman did not attmpt to assist in taking off the trailer. He left it for me to figure out and do. He said it was not part of his jobGregory M.
I paid for the rental by debit card and therefore had to pay an extra deposit. I understood I was to recieve it at drop off. The agent said I had to go back to the original spot to get it. I called the original spot and they said they were going to call me back - which did not happen. I drove to the original spot (oakville) to get it sorted. They called the drop off spot and said I would be there within the hour to get my deposit. Upon arrival. His Debit machine was down. I had to wait for an extended period. He then could not find me on file and called someone else (steve). Only to find that my accout was closed and I would be recieving a cheque in 4-6 weeks. I specifically specified this is not what was arranged. The gentlman said it was out of his control. The entire experince was over a week long of giving me no answers and no follow up. very disapointinggreg M.
Some construction out front of business but still accessibleDale L.
agent did not know his job very well, had to hook up trailer myself, unless thats the way they do it now.HARVEY L.
Great serviceCalogero D.
Keep up the good work! A pleasure dealing with this locationMark V.
Owners learn how to use rental system and take less than an hour to pick up, arrived at 12, didn't get ok till 1245 then hook up, then pics of hook up, all because of computer and not knowing rental tool on computer.Kenny S.
The location had lots of garbage at the side of the building. When dropping off there wasn't a set out parking area. I was directed to park along the edge of the parking lot, and wasn't given assistance when the employee asked me to move it further back. I suggested unhooking it and moving it by hand, and was asked to continue to try to back it up. Will not be using this location again due to lack of help and they seemed unsure on what needed to be done to complete the return process.Claire S.
Work on making the app more user friendly. The pick up process of photographing and scanning your DL is as easy as it could be.Cam M.
The store was closed until 12.00 pm Nobody was responsible to answer and the person who was in charge had no idea about the truckJafar S.
9' cargo van was filthy when we picked it up. There was a dent in the front bumper that wasn't reported before we picked it up. There was also no windshield washer fluid at all. The van also smelled terrible. It smelled like a litter box. I am not a happy customer and i wouldn't recommend anyone renting a Uhaul from Audio Vibe.Stephen C.
Equipment was fine but the extremely rude person at this location does not deserve to have a uhal service location . Unfriendly and not helpful at allnina T.
Was told truck had an exhaust leak when I picked up the truck but â€œit should be fineâ€. I took the truck as I had to move my entire house and relocate 300km's away and no other 26' trucks were available anywhere in southern Ontario. The exhaust leak was deafening and caused to vehicle to backfire repeatedly when slowing down. The cab of the truck also leaked quite badly when it rained causing water to pool on the dash. I recommend this vehicle be taken in for service before being rented to someone else.STEPHENDONALD C.
Please contact me 647-518-2219MICHELLELYNNE H.
limited space for parking trailerEric K.
I haven't used U-Haul for many years and I think many years ago U-Haul had a bad reputation for mechanical problems with vehicles. I was very impressed with the cleanliness and the van was brand new. Keep up the good work and we'll be renting again.KELLYL L.
My biggest issue was that I asked if vehicle was wiped down inside. The gentleman said no. During this challenging covid19 times, I would suggest you should sanitize touch area like steering wheel, arm rests and controls. Other issue was I forgot password and I had difficulties recovering it. Never did get it. I know its my fault I forgot but hard to recover password. That meant delay at store as person had to figure out how to get key out of 25/7 box. There was a plastic piece hanging below bumper. The shroud. Didn't affect operation.Wendy H.
No one there, dropped off keys in box.Gloria G.
Software archaicRobert T.
I had a very difficult time checking in. I entered dashes in my driver lic #, not knowing they were to be left out. Waited on hold for almost an hour (I know you're busy, but if there was simple instructions "do not include dashes" on your site, it would have gone much faster. Once I figured it out, it still took 20 minutes. Everything else was fine, thank you.Brian S.
1. your process was way to long to rent. 2. wanted to rent trailer but my trailer hitch ball was to big, You should supply that with the trailer. 3. mileage rate was a little high in my opinion. 4. the daily rate is excellent though.Rob K.
my brother in law was the registered driver of the truck. He does not have data on his phone. He took a pic of the mileage but couldn't send it. I called Audio Vibe this morning and spoke with a man. He had no clue what I was even talking to him about. He was rude and said that they had no records there. Suggested we shouldn't have dropped the truck off there. Said he couldn't find anything in the system. He said that he would have to check into it. I asked if I could leave my number for him to call me back. He said no, you call back in an hour and hung up.DOROTHY M.
the customer service was poor, the guy kept asking us questions but wouldnt be clear about what he was asking. "I need a phone number" ..i'd give him mine. No not yours another one, gave him my husbands, no he's driving it, need a phone number. This is just one example, than at one point he just left didn't tell us where he was going. The truck was dirty. It was by far the sketchiest experience I've ever had. It borderline seemed like he was irritated to be helping us. Will be searching for another moving van company next move.Lacey P.
Your contact line was impossible to hear what was said. Get better phones, or landline, or server! Could not open your email files. Not everybody has or carries a cell phone!gary W.