Booked the 6' x 12' enclosed trailer for 11AM pickup. When we showed up we noticed that the tongue of the trailer was bent to the right, and noted it to the man in the office. He told us to hook up the trailer while he processed the paperwork, only to realize that the coupling wouldn't tighten. I mentioned this to the man in the office and he said "the last guy had the same problem". We managed to get the coupling tightened, only to realize the extension for the trailer lights was missing. He had to go to the store to purchase a new one, came back with the wrong part (TWICE) and finally went to another uHaul dealer to borrow one. Didn't end up leaving the facility until well after 12PM.. Late for a furniture pickup, making me late for work in the process. HORRIBLE EXPERIENCE. I've rented from uHaul before and never had a problem. The facility KNEW they had damaged equipment and let me make the reservation for it anyways. Avoid Tottle Mini Storage at all costs.LILY-ANNERETA M.
Trailer Rental & Towing in Brantford, ON at Tottle Mini Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Brantford, ON N3T5M1
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4 Average Customer Rating
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Atrocious customer service, the â€œvirtual pick upâ€ is a total joke and doesn't work. I could write a book on reasons you shouldn't use UHaul but I don't care enough to spend another minute of my life wasted on this company. Don't waste your money, use a competitor and don't think twice about it.Amanda C.
Very friendly great guyMichelle F.
Great experience and excellent pricing. Would recommend to a friend.Kerby S.
Everything was great.lorraine D.
Tony was very helpful and certainly represents U Haul well ! He provided all necessary information and security issues !robert J.
Don't book a uhaul that isn't even ready and tell them u have to wait for it to get here. Have everything prepared for the time you book people in.Denise S.
I would recommend for the people, very nice husband and wife. As for the truck, it was a mess, coffee spilled on the floor and cab smelt like heavy cigarette smoke. I had my young daughter with me and we had to drive with the windows down ( 5 degree weather). Once I got home, the ramp did not want to pull out as it appeared bent (I called the info line and after being bounced around finally connected with someone that could help (logistics department). We decided to keep the truck instead of spending another 1 hour to pick up a replacement but required much more heavier lifting to load and unload the truck as the ramp was not available. I was appreciative of changing the drop off location when I called in as it was much closer (saved driving 45 mins)Massimo I.
EVERYONE was so Helpful....giving advice....and assisting in with what I needed to do in order to help my expenses...So easy to talk with Tony about my needs....and what he could provide me with.....NANCY M.
Very friendlyJOSEPH F.
The experience was more than simply below average...it was absolutely frustrating to the point of wanting to cancel and walk away. If I hadn't had obligations this is what I would have done. The excruciating experience was completely due to the EXTREMELY poor customer service skills of LUCY the Hamilton traffic supervisor. The booking was quoted wrong twice...the location of pick-up was changed to a more distant location and the attempts at remediation were totally inadequate. I will NEVER book any equipment with U-Haul in the future and will be contacting head office personally with a more complete summary of the events of this totally unsavoury experience.phil S.
Best Pu location so far the gentleman there was excellent it helped brighten our busy day thanks againRudy D.
I do not understand your policy of taking a reservation for truck size and location and then changing it. I did not need a 15' truck to move a one bedroom apartment. I rented a 10' only because there were no 9' vans available. to have this changed less than 24 hours before pick up cause unnecessary stress. The location change added another hour to my long moving day. The on site worker was great and tried to accomodate me as best as possibleJohn B.
I ran into an issue: the truck I had reserved was not available which caused inconvenience and stress as many people were arranged for the move. Tony @ Tottle Mini was very helpful and Tiffany @ 1-800 U haul was understanding and helpful. The issue was resolved to my satisfaction.Sandy C.
Dealer was awesome I would appreciate a follow up call though on your call center. First time I called the lady made my reservation for the wrong city. Then two days before reservation I had to get that changed and figured out. Also the dealer was only open at 11 which is not practical for a pick up time. And getting a 24 hour truck meaning pick up by 5 and drop off by 5 the next day isn't very realistic. Also call center second call all recorded I called to possibly cancel as no kms were included and I was going To switch to a different company and the man told Me I had 30 kms included. Then the 3 rd time I called as I had to edit my order because they put the wrong pick up location and to adjust the time as 12 pick up would not work on the day of the move. The man was very rude and told me no kms came with it. I told him I wanted him to check the second call I made there as that guy told me I had 30 included. He told me it would take 24 hrs to look into this matter. It's been 3 days at least now and still no follow up with him we have already used the truck now and paid. I would like a follow up phone call to discuss this matter further. Moving is already stressful then to add this. Doesn't seem rightBREANNA M.
Horrible company. Will never use again nor recommend Uhaul to anyone.Angelina-Rae O.
Great customer service. Very helpful!Michelle T.
The drop off location was closed when I took the vehicle back so I have no comment.Laura W.
This location was great and the manager very helpful. But my experience with U-Haul was horrible. I was called a few days before my move and promised that my truck would be in Hamilton but then just before I got an email saying it was going to be in an entirely different city. I had to catch a GO bus and then take a taxi to get there. This added much expense and about 2 hours to picking up this damn truck. U-Haul, this is the last time I ever rent from you.Joe S.
Tottle Mini storage was good but uhaul was not. The gentleman at the storage unit was very polite and u derstanding. The truck was not well maintained. The customer service rep was rude. The fact that I was to get my truck in Hamilton at 9:30am and had to wait until 5:15pm in brantford was unacceptable. Will NOT be using uhaul ever againTanya K.
This is the 2nd time we have rented from u-haul. The first time you screwed up our bill. This time you changed our pick up location and gave us a pickup time. I called the location and changed the time and location was ok with a later pick up. U haul called me and cancelled my rental as it was 1 hr after scheduled pick up. I called the location and he confirmed everything was fine. Then we had a drop off in our final destination and your link to our drop off was incorrect and sent us 25 miles out of the way. I call location and he helped. I also have received an estimated 25 emails which is totally unnessesary.scott T.
We went on-line to see the various locations in Brantford. We called Elite Stainless Exhaust first but they were not helpful at all. I then called Tottle Mini Storage. They were very accommodating and helpful, answering the questions we had. Elite had a similar vehicle available, but really could not be bothered with us.PAUL V.
It took longer then it should have which put me behind in my movejason B.
The gentleman at the Tottle location was excellent. Kind, trustworthy and professional.Randy C.
Very nice people that work here.Andy R.