I want to point out a big dissatisfaction when I arranged for returning the trailer. I called the UHaul number as instructed on the contract. The person answered the phone was so unprofessional. First, he told me to return the equipment to a location farther away. When I asked why can't I return the equipment in my area, and not go all away agent is in another state. He almost cut me off and said "do you want to file a complaint I can transfer you to the customer service department. I said the location you want me to take the trailer to is in another State; there is one only a few miles from where I am, and is in town and in NY State. So he gave me another location, in the same county, but further away; and Hung Up on me before I could say anything. Isn't this the after service corporate culture. Anyway I took the trailer to the local near me where I wanted to return it to. The local agent took the trailer. No hustle! So I give the local agents 4 stars. The company overall a One Star.
HENRY CHAN
Mystik Valero
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Brewster, NY 10509
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Such a smooth transaction with pleasant people. I have used this place in the past and continue to use this place. Recommended.
Paul DushajNo problem Quick return
Arnold YoungGood experience… had everything I needed… paid exactly what I expected to pay… thanks!
Edward VreelandThe employee was rude on the phone. Kept hanging up. In person he wasn't too friendly either. The truck was fine.
Laura Carrillo