So, this is the first time renting a moving truck in a long time, and it's all done on the web now. The good news is that it was fairly seamless. The bad news is that they did not provide the moving blankets we reserved, and there was nothing to be done about it since 1) the place was unmanned at 8a and 2) the "office" would not open until 10a, which was too late. The online "chat" bot/person said they would remove the charge from my order, but that was the best they could do. All-in-all, I'd say it went very well. And, we had a brand new truck! The truck was clean as a whistle and handled beautifully at 55-60 mph. Even though most of my trip had a speed limit of 65 mph, the truck did not feel stable at that speed. It was a rather windy day, so maybe that was the issue, but another U-Haul truck (15' truck - my rental was a 10' truck) went blasting past me, so I'm not sure. My only other complaint was that while the app said I had 1/16th of a tank of gas, I was very afraid that I would not make it to a gas station! Maybe if there was a way to let people know what to expect on gas mileage, it would have put my mind at ease for not only figuring out how far I could go before running out, but also for calculating how much to put in for my move. In any event, the app also told me that if I returned the truck with Â¼ tank, that I'd get a credit of 18,28 $. I returned with the Â¼ tank (on Saturday early evening), but have not yet received the credit (Monday afternoon).Lisa J M.
Trailer Rental & Towing in Bridgeport, CT at Union Moving Solutions LLC
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Bridgeport, CT 06607
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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We were charged for gas that we didn't use. When we got into the truck it was 1/4 of the tank filled. I returned it completely full but they stated I had to pay additional fees. I has a 10am reservation but the uhaul employee didn't show up until almost 1030pm.ANTHONY A.
Nobody is ever available to attend to you and over chargedDavene F.
Tony was super helpful and made the experience much better than expected. Check in and check out was quick and easy. Thank you!!DIANA P.
It was an abandoned warehouse. No one was there to check me in. Luckily I was able to find a phone number on a business card left at the front desk, and, after several tries, was able to manipulate their automated call system to get a live person, who was able to give me directions on how to get my truck. Truly horrible experience.Jeremy R.
Easy enough pickup, be ready for a lot of steps and don't forget your reading glasses. The van was really peppy too! Easy to load, thank goodness. If you rent a dolly, you need to go to the office to pick it up, so we were without one. I'd say the only improvement would be to include the dolly in the van. They sip gas, too, almost 40 miles half highway was only 1/8 tank.MIchelle P.
I waited 15 minutes for someone to arrive to then pick up my truck. I had called several times and no one had answered. They were not equipped with the dolly I needed to move. He charged me on the spot a little more than $60 for the truck. Upon returning the truck at 3:30 that same day no one was at the location I waited almost half hr and no one was there no one answered the phone and I called several times. After waiting an hr on the phone with customer service someone finally helped me return the truck and was charged AGAIN another $60 something dollars. This experience and that truck was not worth over $120 I did less than 10 miles and only did 2 trips and wasted no gas. This location was the worst experience ever. First and last time and it was a rip off and very unprofessional.Gloria S.
I rented the van for 2 hours - drove it 25 miles total - and moved one small couch. When I returned it I was charged for a 2 day rental - a $25 cleaning fee - and $250 for damaging the inside of the truck. I was the only one inside the back of the truck and was for only about 2 minutes TOTAL - the couch was in perfect shape so it was not dirty - it came from inside a living room. 3 grown men helped put the couch in and take it back out - we didn't slam it down or anything that may have damaged the inside. When we checked the car out - I pointed out the scratches and dents to the floor of the van and the rental agent said that was OK. I have an open case that is being looked into now so I'm hoping everything will be taken care of. Especially because I need to move another 2 couches this weekend and will need to rent again. If it's not taken care of - I won't be using this company again. Bill Evans Rental Contract: 29675144William E.
Rep was courteous and easy to work withFrank B.
No comment , I am satisfied .david C.
very helpful and polite service mo change neededMichael L.
Perfection What a wonderful experience Mr Bernard is a Genius I am in awe Everything was pretty amazingalejandra T.
My experience was excellent..the employee Tyshon customer service was personable and professional' I would absolutely recommend this location to my family & friends!DESIREE J.
Unfortunately we had to drive about 30 miles to pick up our trailer. Not ideal...but understand that it's a busy time for moving. Fellow at pick up location was courteous and helpful.Vyvyan B.
Quick and frustration free.Hugo G.
The attendant was very friendly and helpful. Very happy renting this motorcycle trailer from Union Avenue. Thank you!norman L.
1- When I arrived at the location to pick up the VAN, the place was closed first of all. 2- I had to call and the guy to get the VA. He was not at the location. He finally showed up stoned out of his mind. I could barely understand him and besides he had a bad attitude. 3- The VAN was booked through the website which was $36 for 4hrs. At the uHaUL place I was charged. $83. I will never use this location again! I will not recommend it to anyone.victor S.
The attendant was very friendly and helpful. There is minimal signage to indicate it's a U-Haul facility.david M.
The experience was fine I just think that return info should be communicated to all pick up parties because when my rental was returned by my additional driver he was not informed of the after hrs return policyJezel D.
Easy in, Easy out. I had no problems and the truck was as expected. I would highly recommend this place.Neville M.
Make sure when a customer reserves your equipment ( dollies) that you actually have them at the time of pickup. If you do not have the equipment inform customer ahead of time or make arrangements to have one delivered or picked up. so the customer and employee will not have to try and find one at the last minute. In my case I wanted to express how extremely helpful the employee (Tyshon) was. He was very helpful and persistent with finding me a replacement.LAKEVA P.
Very helpful staff. I did not have to wait and was greeted immediately. No room for improvementRon N.
Had a problem online & the guys at uhaul helped me & got me out of there like it was no contact. Great service & a very clean truck. Union Avenue Uhaul is a welcomed edition to our neighborhood.Marlon L.
I got a confirmation email to get the truck at 7am. Got there and waited an hour because the location did not open until 8am. I did not receive a printed copy of the contract and the gas gage read lower than the emailed contract said which caused issues at the return site. There was damage to the sides of the vehicle not marked with a sticker because "they ran out". Very disappointed all around with the service end to end. Not worth the money and will take my business elsewhere next time.Matthew B.