My reservation was for 9:30. Kevin was not there, and no one could get him on the phone. The guy in the shop was trying his best to help me. I called U-Haul, trying to get them to switch my reservation after 45 minutes of being there to self-pick up, which they couldn't do for some reason. At that time, the shop finally reached Kevin, and I guess he checked me in from wherever he was because the rep from Uhaul I was on the phone with saw at that time that I was confirmed. It was a stressful experience overall. The truck was not that clean. There was dust and crumbs on the steering column, and the seats had stains all over them. Plus, the maintenance light was on, informing them that an oil change was due. The added stress to my already stressful situation was uncalled for and not a way to do business. This was a service that was supposed to help me but made me extremely late to where I needed to be and had me panicking trying to figure out a way to just get the van that I planned for to rent. Plus, I knew dropping off the van wasn't going to be smooth sailing either. Trying to find parking is a nightmare.
Crystal K
Star Transmission & General Repairs
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bronx, NY 10460
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- 4,0 - Cote moyenne des clients
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Great experience dealing with this place. Staff is helpful and fast. I honestly don't believe the negative comments from other people. I highly recommend them and will use them again. 10 out of 10
Yasmin GExcellent service! I've rented before and will always rent from here. They are knowledgeable, professional and delightful. Kevin is the best! Helpful n fast! Wonderful experience AS USUAL! Top notch mechanics too! Get all your automotive repairs done here, I DO!
MARIO RPoor management and car is horrible and it smells like death not drivable
CYERA MDamien was super friendly and he made the process super fast. Highly recommended this location 🙌
ARMAN H