The attendant in that location has very poor attitude. He didn't even know why he was overcharging me, he told me to call Uhaul customer service as he is not even getting paid for this service he's rendering to me. I've spent almost an hour trying to figure out the overcharge until I get to the 3rd agent on the phone and explained to me that I checked in at 4:30 but I was returning the trailer at 5pm the following day. So then, once that was explained, the guy brought me to where the trailer was parked and the lot was so muddy and there's mud all over my shoes that got into my car. I had to wash to shoes and my car just to clean off the mud. This is disappointing, I booked the trailer in advance, it should've been parked where the pavement is.
May L
52nd Gas Plus
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Calgary, AB T2B2N4
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- 3,0 - Cote moyenne des clients
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The agent was very helpful and courteous
Nomi DAbsolutely tragic experience starting with location change to basically a junk yard rather than actual UHaul centre much further away. Location asked us to hook up and move another trailer in order to access our reserved unit. Trailer was in disrepair and had hole to exterior, filthy inside, wiring to brake lights not working. Staff completely unknowledgeable in trailer maintenance or ability to fix unit. Had to go to auto parts store to purchase necessary part and then to originally reserved UHaul location to complete repair to ensure trailer was safe and functional. The whole process took over 3 hours and wouldn't have even been possible for the average person without extensive tow-haul knowledge. We were promised a refund, but received nothing back. Avoid at all costs!
Amanda RExcellent service
joseph gFriendly family place
Adam G