The staff member at this location was quite challenging to communicate with. He seemed to be entering incorrect information and confusing my details with those of the driver. Additionally, he failed to mention until the end of our interaction that there were no appliance dollies available on-site. He informed us at that point that he had removed the dolly order from the contract and then gave us the keys, directing us to the truck's location. He did not provide any guidance on how to conduct the walk-around inspection using the app or a text message link. As a result, we took our own videos and photos of the walk-around procedure once we reached the truck. It was not until we were at least 5 minutes away from the premises that we received an automated text message containing the link for the walk-around inspection. Sadly, when I briefly viewed the photos, I encountered an error message stating that I needed to be at the U-Haul address. Although I only had a quick look at the photos, I did notice that they were taken at a different location that seemed to be a vast U-Haul yard. Considering the potential for substantial fees for any damages, I would certainly have appreciated the opportunity to approve or dispute the photos if it had been offered.
Jordan M
Winks Convenience Store
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Calgary, AB T3H5P2
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Exterior of the vehicle was filthy and covered in mud, gas cap was found open when I arrived for pick up, mobile pick up took 45 minutes to work because the app was absolutely terrible. Only saving grace was the location and the people at the store were so helpful when I returned the vehicle
Andrea MMy rental date / time was 29th Dec, 2023 at 11:55 a.m. and my return date / time was 30th Dec 10:35 a.m.. The charge was 2 days, Unbelievable! Can someone explain to me why I was charged for 2 days (48 hours) if I had the vehicle for less than 24 hours? By the way the Conviniance Store ( U- Haul representative) open at 10:00 am
Jorge PLockbox was on the wrong vehicle which took four service operators to solve.
Layn KIt was fine
Kenneth M