I rented ta car trailer in my mother's name for her to haul a car from California to Oklahoma. I used uhaul specifically for their safety and guarantee and was not satisfied. The trailer has a broken jack was loaded with a seperate jack onsite, i did not know this until i helped my mom unload in oklahoma, with no safe way to unload and move the trailer in the parking lot. The person who gave her the trailer refused to hook it up or do the inspection to make sure it was correct after she and my sister in law hooked it up, resulting in finding they had no lights the entire drive. I purchased the insurance and road side assistance to make sure she would be safe, only to find substandard quaily of care from uhaul's staff. Many things could have gone wrong on such a long drive as a result. The person who "helped" them, told them they were a forklift driver and this was not their job.
JACQUELYN O
Ace City Hardware
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in California City, CA 93505
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Good service
JORGE TNo paperwork whatsoever, I told the guy that brought out the trailer that the license plate didn't match the trailer I was given pictures to check and he said it's fine it doesn't matter , we already changed it but we never got confirmation. Very poorly coordinated place.
Alisha TVery helpful friendly
Mohammed DVery hard to get a hold of. Phone number on contract is not a phone number they answer. They claim they do not know this phone number. Took numerous calls to verify check in. Had driver #2 visit on Monday and discuss the equipment dropped off Friday at 5:30pm. On Wednesday Uhaul was calling to see where the equipment was as it was not checked in.
DAVID C