The location was not the one we booked so we used extra gas and more mileage. U-Haul trucks have loose steering and questionable breaking in my experience. I wonder at their safety record.REBECCA B.
Trailer Rental & Towing in Chandler, AZ at McKays Hardware LLC
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Chandler, AZ 85226
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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None every thing was great. Very friendly owner and staffPAUL R.
I reserved a 26 ft truck 11 days in advance of my move in Queen Creek. The day of the reservation I get a call at 1:50 PM (reservation starts at 3:00 PM) that the truck size I want is not available in Queen Creek and that I have to drive to Chandler to pick up ta 26ft truck. Instead of it taking 15 minutes round trip to get the truck it took 55 minutes one way to pick it up and well over an hour to get back. Essentially wasted 2 hours of my moving time on Friday. The Uhaul representative who called me said your company could cover some of the additional miles. (instead of 8 mile round trip it was around 56miles). When I picked up the truck in Chandler the representative said "The customer who rented the 26ft uhaul truck in queen creek did not return it on time and there is nothing they can do about it." What the fuck is the point of a reservation? Is there any management going on? Any back up plans in the event a truck isn't returned? Your back plan= oh the truck you reserved is not here sucks to suck. Your customer service representative essentially told me piss off drive to chandler and waste your time if you want a truck. Your company didn't give me time to potentially make other plans as I had people helping me move and needed the truck. I asked if I could return the truck to the queen creek location. NOOOO i can't do that b/c its more expensive. When I returned the truck at Ace I mentioned the representative who changed my reservation said your company would compensate me miles for the inconvenience. The Ace representative said the person I talked to on the phone does not have the authority to do that I told him fine just give the bill Im done with your company. the representative then said he would give me 30 miles. Honestly Customer service with your company is joke. So not only did you not hold or reserve a truck for me, your company told me one thing and did another. I incurred a larger cost in mileage and gas not only in the uhaul truck by my personal vehicle also. I am recommending anyone I speak with to not use your company as it was absolute bullshit experience.BENJAMIN W.
Keep up the good workDANA P.
Excellent customer service.SHANNON S.
Hassle free and efficientSANDRA B.
Gary at McKay's is the BEST!GARY G.
The computer system was down when I arrived and I had to wait for the truck.SUSAN D.
Great service!Sean B.
Great service!JUDY H.
Very very slow service. The app did not work at all!!! You can't upload photos!!!Tal Y.
The people were Awesome!LEONARD E.
The pi k uo location was all the way in the back of the building. A bit inconvenient.Jerome H.
Great serviceJUAN M.
Thank you, everything was outstanding. McKays hardware U-haul rental was by far the fastest and friendliest I've ever experienced.JASON D.
My reservation was for a one-way rental. NOT ROUND TRIP. I was moving 35 miles across town. When I tried to drop off at the location near my apartment I was told I would have a $245 extra charge if I did not return the truck to the place I had rented it. Not impressed.STACEY S.
Staff is always friendly and welcoming. Rental is always quick and easy. Can't ask for much more than that!KAREN P.
Online check in and return was horrible. I had so much trouble getting it to accept required photos. I'll never use it again.Joyce T.
Great customer service and everything was completed quickly with no issues.Robert W.
The truck had some water in it from a recent rainstorm, but the folks at McKay's were very helpful in getting it dried out, and they make the reservation/return process very smooth.KENNETH M.
The truck stopped on us twice. The brake kept coming on. Also I didn't know I had to take a picture of the meter and we had already put the key in the box. I have called two different numbers and left messages and no one has called back yet. Can someone please call me 4022169831. Thank you!CHARRON H.
Having rented trailers from this location several times a couple things will always keep me coming back for more. 1. Impeccable Service and Professionalism. 2. Quality and fair pricing 3. Just an overall good old fashioned REAL customer service and friendliness that used to be the norm in our society. These guys are a real breath of fresh air and I wish more businesses were like them. I highly recommend and truly appreciate what they bring to the table.KYLE C.
So easy, in and out. Love this location and leadershipJODI P.
In maneuvering to back up car...assistant nicked bumper of our Q5. Communication to EASE back slowly was not said. I was not going very fast or given message soon enough to stop. On return $35 was taken off my next rental in March. However, my husband reminded me we JUST had that bumper fixed and $1000. Discouraged!ROBIN E.
Both times I have rented a truck from here I reserved a dolly and did not receive one. Other than that, great experience!Cody T.