Small area and the staff was not helpful. During transit from Boston, MA to Cincinnati, OH it seems that uhaul changed the location they wanted it dropped off! I was told that an email/voicemail or something was left for me, however I never received it. When I was approaching my drop off location (30-45 minutes away) I called the number of the drop off location on my contract to verify the address. The location did not pick up, so it was answered by Uhaul customer service. They stated that my drop off location had changed! I stated I was already enroute to the location on my contract and that I was under time constraints and could not drop off at a different location. Customer service rep tried to transfer me to the appropriate department to resolve the issue, but I was disconnected. I continued on to the drop off location on my contract where I was told that I was in the wrong location. I politely showed the gentleman my contract with his address as the drop off location and explained that I did not have to time to take the vehicle to another location. I was then told that I would have to take the vehicle to a different location or I would be charged for a wrong location drop off. I asked, "how can I be charged for a wrong location drop off when I'm dropping of at the location on the contract I signed?" and stated that I was under time constraints and needed to to leave the vehicle here and get going. As I was walking out the door, the man stated he was not Uhaul, but "xyz" storage and that Uhaul will bill me.Shane C.
800 Auto Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cincinnati, OH 45213
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- 2,0 - Cote moyenne des clients
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Location had no employees. Inside looked like it hadn't been occupied for months. Called two numbers, one from the website and the one that was posted on their door, no answer. Hours posted were not adhered too and reviews left on location indicated that it had been this way for about a month. Several vehicles in the parking lot had flat tires and left little room to park additional cars, much less trucks and trailers.Daniel W.
No one was there despite the posting saying they were open till 5. There were limited parking spots. Another customer was waiting outside waiting to get help. The posted number went straight to voicemail. The drop box was full.Simon D.
Update your mileage in between trips instead of overcharging someone by several hundred dollars.Joshua M.
This location needs much better inside lighting and should be more organized. It doesn't look professional. Also they should offer to explain your rental vehicle.Rolf L.