My location was changed even though the website said the vehicle was available. My pick up time was 9 am but the location did not open until 10. I was on the phone for 45 minutes getting checked in to obtain a key in the lock box system. Gentlemen took my key when I return and did not let me put in the lock box. I was not sure he was an applicable rep since he had no clothing to denote that he work at the company.
TIM R.- Ohio OH
- Cincinnati
- 45215
Trailer Rental & Towing in Cincinnati, OH at Genesis Auto Sales LLC
(Concessionnaire U-Haul dans le voisinage)
1885 E Galbraith Rd
Cincinnati,
OH
45215
Services dans cet établissement :
Pour nous contacter
1885 E Galbraith RdCincinnati, OH 45215
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Cincinnati, OH 45215
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
- Rating:
- 5.0
Cristal and DaMonte were great! Will be back!
Spencer S.- Rating:
- 5.0
I called Genesis Auto Sales to rent a U-Haul truck that I needed asap. I spoke to a nice young man named Damonte. He understood my situation and was able to accommodate all my needs in an efficient and timely manner. He also mapped out my mileage and estimated my costs for me, which was on point. Damonte was the epitome of customer service excellence. I would highly recommend Genesis Auto Sales for your U-Haul needs.
GWENDOLYN B.- Rating:
- 4.0
Stay honest, stay safe.
ACARO W.- Rating:
- 5.0
Very nice family and the service and equipment was excellent !!!
DELICIA W.- Rating:
- 3.0
I reserved my truck at another location. The truck was not there or the second location. Had to call to find a truck I reserved. Not good business practices .
MONTINA L.- Rating:
- 1.0
The only place in Cincinnati where I used my debit card before it was jacked was this drop off location. Then the card number was used at a beauty supply shop. So someone here stole my card number. Nice. Sorry it took so long to reply. Just cleaning out my email...
James D.- Rating:
- 5.0
Very friendly and fast
gail N.- Rating:
- 2.0
The lady that helped us was very nice. However the truck cab was very dirty. There was a huge sticky puddle of something in the passenger floor , there was white residue in the cup holders, additional white residue in the tray behind the cup holders, it did not look like it had been vacuumed,and the seatbelt stunk of body odor and cigarrette smoke from the previous person which was extremely hard to have to smell for my entire trip. When the truck was pulled up for me, the air was already blowing in the truck. When I left the pick up site, I realized that the truck was not cooling off so I called back to tell them that I couldn't get it to cool. She said to bring it back. When I got there someone went out and showed me that I just needed to switch to the snowflake sign on the knob for A/C so that was my fault that I didn't check out the knobs that I assumed were set correctly by the people when they pulled it up. However as I was driving back to get the air conditioner checked, she started trying to find me a new truck so evidently that canceled my original contract. When I left with the same truck that I started with and then tried to drop it off in Athens after cleaning up all the mess inside from the previous person, I found out that they had no contract on me. It it took the man in Athens drop off spot 45 minutes and talking with 6 different u-haul people to get my contract finally done and my vehicle turned in. This was a huge waste of time for me on a day that we were pressed for time with move in stuff and didn't have that extra time to be taking care of contract issues. Athens State Street drop off was great though.
Cynthia B.- Rating:
- 2.0
Where to park the truck was a little confusing. First I parked on one side of the building, then saw a sign to park on the other side. When I dropped it off, one of the employees outside loading tires into some other trucks told me to just leave it and they'd take care of it. But then for two days I got emails and calls telling me I hadn't returned the truck. It eventually got sorted out, but they didn't "take care of it" in a timely way.
Keith R.- Rating:
- 5.0
Tristate Yard was great to work with. Friendly and knowledgeable staff. Terrific experience. Thank you, Tristate Yard!
Christopher S.- Rating:
- 1.0
It was a junkyard next to a barbed wire fence and a dog barking on the other side. Also this was the second location I had to drive to because the first location never had the truck delivered. THEN I had to drive to a regional facility to pick up the appliance dolly I requested. Bad service and bad location. Fortunately, Uhaul did comp some of the price of the truck and the phone reps were nice, but the locations and situation still sucked.
Bradley C.- Rating:
- 1.0
Never again...... Ever!!!!!!!
Shannon S.- Rating:
- 2.0
Have them understand accessory rentals
KEITH S.- Rating:
- 2.0
They don't understand dolly and/or blanket rentals.
Keith S.- Rating:
- 2.0
Professional and prepared staff.
DeVante D.- Rating:
- 3.0
I did not like the service with U-Haul in general - was truly disappointed that such a large organization was so disorganized and generally unhelpful.
Harmeet S.- Rating:
- 5.0
Very pleased with the customer service and I would go there again for all my moving needs.
Zinea F.- Rating:
- 5.0
It was very good, I have used uhaul alot and always get very very good service.
donna H.- Rating:
- 4.0
Trucj wasnt clean in back but was very clean in front seats and ran great will make sure to use again .Thanks
theresa S.- Rating:
- 4.0
I booked online so we could pick up what we needed conveniently. But, the dealer did not have a truck and we were referred to one farther away. They were great, but it didn't make sense to pick a dealer of choice in advance and then have no truck available. Couldn't they just transfer the truck to the requested dealer given that the reservation was made a week in advance
Robert B.- Rating:
- 3.0
Hi, I have a dispute with the gas charges and have not been able to get a return call from the area manager. TriState is great but U-Haul has greatly disappointed due to over charging
STEVE M.- Rating:
- 4.0
Staff was very helpful and friendly
David B.- Rating:
- 5.0
nothing.
Andrew B.- Rating:
- 2.0
This is the Second U-Haul Location which did NOT SCREW DOWN THE HITCH for the Auto-Hauler. This happened in Kansas when I picked one up to move to Cincinnati. Luckily the Auto-Hauler stayed on my RV/Motorhome while driving to get my Car. But This time and Last Time as soon as I tried to Load the Car the Trailer POPPED OFF my Hitch. I could see that the Screw Down Handle was NOT SCREWED DOWN AT ALL. It could not have unscrewed itself all the way in less than 10 miles in either case.
Larry P.