I was changed to this location by a U-Haul rep a couple of days before pick up. However, they were not open when we were told we needed to check in inside the facility. Took almost an hour of troubleshooting with the U-Haul customer service to get the truck we rented.Rohit B.
Trailer Rental & Towing in Cincinnati, OH at Woods Hardware Roselawn
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cincinnati, OH 45237
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 8h30 am à 5h30 pm
- Dim : 11h am à 3h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Cincinnati, OH 45237
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The place was closed, so I used the drop boxCamaya B.
Nothing everything was perfectCHERICKA G.
Always a great experience at this location and with the staff at Woods, this is why we rent from this location once per month and take time to select this location!MARSALIS C.
Can't say to much, other then awesome, just awesome, will always go to them again. Thank youderrick G.
Where to start. First no one tried helping with hooking up the trailer. And the ball size of the trailer was 2" where as my truck was bigger so I had needed a different ball or trailer since I was already at a hardware store and it had already been am hour. I was just going to purchase one. But I definitely was not going to be paying that stores 20 dollars the store charged. Found one for half that. So by the time I got it straightened out it was almost 6 pm.which brings me to that garanteee that u-haul would not honor because of me having wrong size hookup. Oh and the trailer had no working marker lights. Still wouldn't give me that reservation garanteeEric M.
Always great customer service and a pleasant experience.Simone C.
This has nothing to do with the location but I was not made aware of the " rental tax" that was added to the cost of the rental. This should have been included in the quote for the rental. The website should have included this change so it wasn't a surprise when I picked up the rental. If I was on a tighter budget it could have prevented me from using the equipment and would have been a major issue,Captain B.
Wonderful staff, honestly the best U-Haul experience that I have had by far! Clean truck and equipment !!!Simone C.
It took me about 2 hours to get access to the truck. First, I arrived and had to go inside to get the keys. Unfortunately, the truck had been used the night before and the key returned. The assistant manager there did not have a key to the return key box so I could not get access to the truck initially. While the assistant manager worked to try to find another truck at a different location, I got in contact with a U-Haul agent who attempted to get me a reservation at another location about 30-40 minutes north of my desired packing location. This reservation fell through due to the UHaul servers crashing. Finally, returned back to the store and the UHaul agent requested that someone get the key to the key return box so that I could use the original truck I was assigned. This resulted in me getting the key about a half hour later. Overall, again, took about 2 hours to finally get the truck from check-in to getting access to the truck. I acknowledge that a lot of this was just bad luck (servers crashing, assistant manager not having a key), but this really should never happen to anyone. I am appreciative of the staff at the location and the UHaul agent for being patient during the entire process though as I know it was frustrating for all involved. The assistant manager also seemed eager to make sure that this never happens again which is promising to me.Anthony D.
Service was goodAretha T.
The app that is being used is not working like its supposed to. You need a backup because we shouldn't have to wait so long due to the app. Have a fail safe. Technology is only good when it works, remember that.Danielle B.
I think it is very unfair how you all choose to muslead people on your online services. It doesn't make sense for a person to pick up a truck 6 miles away and not drop it off at the same location, when it's another 6 miles back. I am very displeased with the fact you charged me 117.00 for a 50.00 trip. I did NOT sign up for a one way. Your misleading online service forced me too. It is even more sad that you don't feel the need to rectify the situation. I have used U haul for years and this is my worse experience ever. I didn't move from city to city. I moved from neighborhood to neighborhood. You make millions of dollars, and you can't give a poor person like me $50 dollars back?? Now that's sadd This is a mark against uhaul not the pick up and drop off. They were nice and friendly men.Alegra R.
It was great service all the way around. The pick up and the return. Very friendly, informative, and attentive.Paula L.
I appreciate being able to receive professional service from the Woods Hardware store team. Thank you for being in the neighborhood.SHARON C.
Anthony was patient. There was a long line and some complicated customers. He worked through the line swiftly while giving every customer the attention they deserved.Tiesha B.
Furniture pads and dolly weren't in truck. Store employees didn't know how to handle return quickly.Shlomo H.
These guys are great I go through every once in a while and they had me in and out of their store in five minutes.Benjamin D.
Great service at Roselawn Ohio location.Douglas K.
Good Customer Service Experience From the Beginning to the End...MARIAH E.
Anthony was a terrific help. As was the man who closed out my rental.Sandra S.
Tell them about the online check in process, take them through the website steps on picking up the truck, also after hrs returnCharlene F.
Had an appointment to pick up truck at 8:00. Personnel were not on the scene to sign it out until 9:30. We have been using UHAUL trucks once a month for a couple of years. We are on a time constraint. Next month I guess I will have to confirm the night before. Not a happy experience this month!Michael C.
The equipment was done, but the people at this location were really friendly and helpfulAlyse C.