Went to p.u. Truck on assigned date, (12/26) no one there, 20 minutes or so past 10:00 A.M employee showed up stated he was closed. Confused (I had confirmation) I asked is truck here, he said yes. I asked ifI could get truck he said no that he was closed. Frustrated I contacted main store in Pueblo, he gave me Field Rep to call. After another 30 mintes or so employee came back waved me into the office & gave me the truck. Started down the road turned heater on, dust & dirt blew out of the vents filling the cab & covering me. The truck was covered in dirt & sand. Should have returned the truck but I had to pack. Took me over a 1/2 hour to clean the truck & windshield. Contacted Customer Service with the issue, he said he would giveme a 20 % reimbursement. Its now January 8th and I have yet to receive. I have pictures of the inside of the truck. Moving is tough enough then to have to go through this. More then frustrating!! I will add the Uhaul company in Pueblo seemed reasonable, the dispatch in Colorado City needs attention. Bob McLin.Robert M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Colorado City, CO 81019
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i was supposed to pick up the truck in Pueblo, CO. The NIGHT before I was scheduled to get the truck I was notified that I would have to pick it up in Colorado City which is about 27 miles south of Pueblo. I had people scheduled to help load the truck but because of the change some of the people had to leave causing a delay in my departure. I had to self check out because the facility where I was to pick up the truck was closed which resulted in further delay. I am very unhappy with my U-Haul experience.Jennifer M.
Truck leaked water from rain during tripEric H.
You guys prove to me that you are just another big corp, all about the money. Then you want us to fall for a bad survey, like you guys care about customer service. Please dont be phoney.Eugene R.
Easy drop off and great customer service.Jonnie R.