Little customer care by clerk at this location he just handed us the keys with no demonstration or inspection about the vehicle. In addition the location of the store was in a blighted area that was a little unnerving..
DAVID O
Camps Carry Out
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Columbus, OH 43201
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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I was supposed to pick up my truck using my phone but when I arrived it said my equipment wasn’t ready and I had to call customer service. I waited 20 mins on hold until the store actually opened and I was able to go inside and get the key. The truck was behind a bunch of other trucks and the lady working the counter didn’t drive so we had to move all the trucks out of the way ourselves in the pouring rain to get to the truck that was assigned. This made us late and I had to pay movers for 45 mins of nothing because I was late doing someone else’s job. Then we realized the appliance dolly I had requested wasn’t in the truck so I wasn’t able to move everything I wanted to. I will now have to rent a truck and movers again and spend more money because of how unprofessional U-Haul was. I do not planning on using U-Haul again.
mayra cHeadlight keep going out had to get out and tap on it for it to work
Angela NThe staff were very helpful, location was convenient. The uhaul online system doesn't work properly, please fix it. Took me 15 minutes of trying to check in, only to give up go inside to ask for help. Poor guy also had issues (Error undefined: undefined). Drop off was similarly frustrating due to the website. Yes or no answers in a survey don't help gage performance, give me a scale next time. Thanks.
Brenden BGood customer service
Adrian W