There was a Tornado WARNING in the early morning hours as I was trying to get the final pieces loaded which made for a great deal of personal stress and caused me to leave my phone with the UHAUL app at the old residence. Then at the time of drop-off (9:00 a.m.), it was POURING DOWN rain because of the tornado activity in the area. I only had a phone with NO data left on it, and the location hours posted indicated it opened at 10 a.m. I contacted UHAUL by phone at the 800 number to report my drop-off which they documented. I came back to the location at about 10:05 and found no one was opening the location. I waited and then called UHAUL 800 again to report no one on location and was sent to talk to the Supervisor. She contacted them, called me back to report they had a family emergency and would be handling the check in later that night.... I SPECIFICALLY asked that they have the person to call me so that I could meet them there to be there for the personal checking of the equipment, etc. I really also needed to change the credit card used as I had forgotten that. They assured that they would let them know. I sent a text the phone number I had for the location to ask when she would be going in so I could meet her. No one called, No one texted and the card was run at 9:26 p.m., with a charge also for Insurance that was never discussed with me...... I am not at all happy. It's called "following the customer's requested instructions."
cynthia m
Bandey Auto Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cordele, GA 31015
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Truck was clean it was a 3 day rental I returned it a day early to the 100 lake davenport Blvd. Location in Florida I got the truck in cordele on empty low fuel and when I returned it early the gas was above the quarter mark with 150 miles to empty parked at Location key put in the drop box
frank sWaste of time for whole rental. Did not rent at this location because it said was closed till April 30 on line. Rented at Findley auto that was a house with only a uhaul trail out front. Got transferred to Bandey. There was 2 lock boxes with the number 1 on it. Will never rent from this location again
Derrell WGreat service no complaints
Tina SCustomer service at that location was awesome thanks
william l